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Home Delivery Team Manager - Norwich

About The... To jointly lead a high performing team who consistently deliver outstanding performance against the Department objectives and who demonstrate an uncompromising focus on the customer experience.   Role Measurement:

Job description

About The Role
To jointly lead a high performing team who consistently deliver outstanding performance against the Department objectives and who demonstrate an uncompromising focus on the customer experience.
 

Role Measurement:

  • Consistent achievement of KPI’s including pick rates, driver scores, on time deliveries, payroll spend
  • Customer feedback
  • Daily routines model on high standards focused on delivering for our customer
  • Pick rates and accuracy
  • Demonstration of our 6 priorities, 5 ways of working and 4 ambitions.
Accountabilities:

Customer (internal and external)

Passionate about delivering great customer service and demonstrate it through your actions

Build relationships across the store and involve the right people to deliver continuous improvements that benefit our customers, colleagues and Morrisons.

Colleague

Understand the strengths of your team and use these to best effect. Lead and develop colleagues to achieve outstanding Department performance through the delivery of their objectives by focussing on what matters most for customers.

Identify and develop talent within your teams that creates a pipeline of successors across the department

Create an engaging environment where colleagues are trusted to place customers at the heart of everything they do, actively contribute ideas for improvement and are involved in joint problem solving

Operational

Build pride and accountability to enable delivery of the plan.

Ensure standards / procedures are in place, to ensure results are delivered Build and maintain an in depth knowledge of your role and function

Ensure all policies, procedures and legal obligations are followed as specified by the company

Sales, Profit and Cash

Contribute to the development of the department plan by identifying opportunities to maximise performance

 
About You

What it takes to be a Home Delivery Team Manager:

  • Strong track record of delivering exceptional customer service
  • Ability to build and maintain effective network of contacts.
  • Successful track record of leading and developing teams
  • Effective influencing skills at all levels
  • Ability to build and maintain effective internal network
  • Retail and operational expertise
  • Ability to deliver operational plans
  • Proven experience of leading teams
  • Ability to analyse customer feedback and act on this information
  • Proven ability to deliver under pressure
  • Ability to manage a team and to coach and improve performance
  • React and respond to feedback
About The Company

Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.

At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

Extra information

Location
Norwich
Type of Job
Retail
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No

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