Kiehl’s Customer Representative -
Kiehl’s is an ever-growing company with an entrepreneurial spirit, dedicated to outstanding service, unique experiences, and giving back to the communities we serve. If you share our ideals, we’d love to welcome you to our family.
As a Kiehl’s Customer Representative (KCR) you are the face of Kiehl’s and the first point of contact with the patron. This role requires a sense of luxury as you assist the patron with finding the product or service that is perfect for them. You will be responsible for driving retail sales within your store and working as a team to hit store targets.
Master Category Knowledge
Have a full understanding of all Kiehl’s products and services
Attend, engage and participate in all brand training, and implement afterwards
Monitor Icon products on a daily basis
Be aware of competitor’s products and activity, communicating relevant information to line manager
Have detailed knowledge and awareness of the beauty market
Execute Business& Operations
To be fully aware and accountable for achievement of personal targets.
Complete all personal paperwork accurately, legibly and on time
Be aware of and abide by store rules and regulations
Closely monitor stock levels, following retailer guidelines, raising issues to line manager
Assists the line manager and store management team in all aspects of the business
Prepare well for launches/activity
Drive Selling Process/Techniques
Deliver luxury service at all times, inviting patrons back for a return appointment
Maximise selling during heavy traffic periods; delivering a luxury service
Make appropriate, personalised product and sample recommendations
Have a strong focus on link selling and the recruitment of new patrons
Use confident communication and presentation skills when dealing with patrons. Follow the company’s strategy on counter/in store, such as personalised customer consultations
Assist patrons by finding substitutions for returned merchandise and/or out of stock items
Regularly communicate Retail and KPI achievement updates to line manager
Foster Service Attitude
Creates long-term relationships with patrons and nurtures repeat business
Ensures customer communication standards are met
Completes all necessary steps of customer transactions
Implements customer record system for maximum customer and business benefit
Follow grooming guidelines to promote brand image
Maintain a clean and hygienic work area and adhere to hygiene rules
Fosters team spirit
Coaches peers when appropriate
Share know-how and experience
Work effectively with colleagues in store, in the field and at head office.
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