Data Centre Technical Operations Analysts in Peterborough

175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Data Centre Analyst

Competitive salary & benefits

About the role

We have an excellent opportunity to join our IT team based in one of our offices either in Peterborough or one of our European offices. We are looking for an experienced Data Centre Analyst to assist in the day to day operations and maintenance of their vendors Data Centre environments.  The individual will have an established background in Data Centres and be proficient in all DC activities, primarily vendor management, support, and maintenance.  The successful candidate will be required to work both independently and as part of a team across a multi country delivery team of company and vendor resources.

Key accountabilities and decision ownership:

• Managing 3rd Party vendors within a large Data Centre environment.
• Ensure vendors carry out all operational tasks and duties as defined within existing contractual agreements.
• Support vendors standard changes to defined systems in line with published predefined documented updates in line with company Change Management policies and procedures
• Manage vendors to ensure compliance with a wide variety of process such as backup and recovery, capacity management, AV compliance, storage management, SLA compliance, incident resolution time.
• Support the business project managers to transition solutions into the Data Centre operational support environment.
• Ability to liaise with external and internal customers - excellent client-facing skills
• Knowledge of install/move/decommissioning processes within a DC environment
• Familiar with Data Centre infrastructure and the management, monitoring and maintenance of such infrastructure

Skills, know-how  and experience:

• Proven experience of critical facility experience, including data centres
• Knowledge of Data Centre IT Infrastructure
• Knowledge of Data Centre Virtualisation Technology (VMWARE, HYPER-V), Windows, Red hat Linux, HP-UX Operating Systems, Databases, Middleware and Web Site Infrastructure
• Knowledge of ITIL process (Incident, Problem, Change and Release)
• Experience managing data centre vendors to SLA and KPI targets
• Experience managing compliance programs and supporting compliance audits
• Knowledge of monitoring and control systems both operational and administratively
• Knowledge of Data Centre Operations including hardware installations, troubleshooting and problem analysis

Technical / professional qualifications:

• ITIL Qualified (v3)
• MCSE \ CompTIA Linux+ (preferred)
• Data Centre Certification (preferred)

Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.