Member Accounts Advisor in Manchester

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Member Accounts Advisor

Manchester

Competitive salary plus excellent benefits

About the role

The role of the Member Accounts Advisor is to work as part of a team within the member accounts area, managing both customer and supplier payments whilst providing support to the team, and handling administration queries.  The role is also accountable for the delivery of a consistent customer experience by identifying and providing solutions to queries in a timely manner whilst striving for a one call/one click culture.

Key accountabilities / responsibilities

There is a responsibility for front line support for Co-operative Personal Travel Advisors and Freedom Consortia Members for customer payments and to be responsible for reconciliation of banking.

Other responsibilities include liaising with suppliers to ensure statements are paid and reconciled in a timely manner whilst supporting the specialist divisions’ management teams with the business MI and ad hoc requests.

Investigating and solving problem issues and queries in a timely and efficient manner and minimising losses to help the profit margin are also requirements of the role along with attending training sessions as requested.

Effective communication via email and telephone with suppliers and customers as well as other teams/departments within the business and handling telephone calls from the internal and external customers are also requirements of the role.

Skills and experience

The ideal candidate will have proven experience of working in the travel industry ideally from a Customer Service or administration back ground with passion and enthusiasm for world class customer service. 

We are also looking for someone who has the ability to use their own initiative and be self motivated, have excellent organisational and communication skills with the ability to work and adapt to pressurised situations and have knowledge of the Travel Industry.

An understanding of Tour Operator practices and travel legislation would be an advantage.

There is a requirement for basic IT skills and to be a competent user of the Microsoft Office packages including Word/Excel/PowerPoint and also have great keyboard skills.

About Thomas Cook

Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company in the middle of an exciting transformation programme.  We believe in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package, ‘Mychoice’, which gives you a range of options such as buying and selling annual leave, a ‘bike to work’ scheme and  purchasing retail or childcare vouchers.  Other benefits include a contributory pension scheme.

Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.