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Senior Operations Manager – Northampton Distribution Centre

Job description

Senior Operations Manager – Northampton Distribution Centre

This is a fantastic opportunity to join a fast-paced, growing and successful retail business that was named as the Best Company to work for in 2013. We’re the UK’s number pet care retailer, with over 430 stores throughout the UK and plans to open more new stores this year.

As one of the UK’s “Best Companies to work for” (Sunday Times 2013), colleague engagement and leadership are key areas of focus for Pets at Home. Essential to engaging our colleagues and fundamental to this role is the way in which we live the values and lead our teams using the appropriate behaviours.
You will prioritise people, believe and live the values and leadership behaviours and will be passionate about getting better every day! You are a proven leader who takes pride in the development of teams and you’re either educated to degree standard or equivalent. Or you can demonstrate experience of operating at a Senior Level. You have a proven track record of success in both operational and managerial roles with several years’ experience within a Senior Management position within logistics, preferable in a Retail or similarly FMCG environment.
Reporting to: General Manager

Direct Reports: Team of Shift Managers, First Line Managers and c. 300 colleagues on site
Job Description
• Lead the people agenda for your area of the DC creating a highly engaging workplace that puts people at the heart of your decisions
• Enabling and championing excellent service to customers and fulfilment of SLA’s
• Accountable for all operational & daily aspects of the DC including resourcing to meet demand, health & safety, ensuring the operation consistently achieves the business KPI’s
• Lead the managers and colleagues alike in a consistent direction to achieve the DC vision “to be the best DC for the best pet shop in the world”
• Create strong team working and a consistent environment across all teams within Pets at Home including all key stakeholders across support office, SDC and transport, and in particular with equivalent role holders to improve cross-site consistency and drive site performance
• Lead continuous improvement, generating new ideas, sharing best practice and working as one team across the site
• Accountable for performance ensuring productivities of all areas are in line with DC budget and are cost effective with budget and P&L accountability
• Manage and develop the operational team to create a highly successful and engaged team
• Ensure a proactive approach to risk management and adherence to site health & safety regulations to ensure a safe working environment
Person Specification, Skills & Attributes
• Exceptional people management, leadership & coaching skills - open to new ideas, clearly directs and able to adapt leadership style
• Inspires others through your own energy and outlook, encourage your team to put pets, customers and colleagues at the heart of everything they do
• Passionate about achieving your objectives, results driven whilst living our values & driving performance
• Leads with integrity, earns trust, recognises development areas and displays humility
• Action orientated with the energy and tenacity to succeed in a fast paced environment whilst working with challenging systems
• General understanding of warehouse management systems (ideally JDA)
• Action oriented with a proven track record of managing and delivering change within a fast moving distribution environment.
• Has knowledge of and experience in mechanical handling equipment, together with all areas of a logistics environment
• Managed service level agreements (SLA’s) and key performance indicators (KPI’s.)
• Experience of managing service providers and contracts to support the running of the DC.

The Benefits
• Up to £51,000 per annum (depending upon experience)
• Access to various individual development tools
• 28 holiday days (including bank holidays) rising to 33 after 2 years’ service
• Bonus – based upon EBITDA & personal objectives
• Pets at Home “Treats” which includes Childcare Vouchers, Bike to Work Schemes, discounts and much more
• Pension scheme - You’ll have the opportunity to join the Pets Pension from day 1 of joining us and the company will contribute to your pension plan so long as you meet the auto-enrolment criteria
• Colleague Discount – 20% discount for you (plus one family member)
• Charity leave – you are entitled to have one paid day’s leave each year to work for your favourite animal related charity
• Celebrating Special Celebrations? You’ll get 1 extra week off and a gift to celebrate your wedding or civil partnership, and a gift from us if you are expecting or adopting a baby

Extra information

Location
Northampton
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No

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