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Customer Service Manager / Call Center Agent in London

This is a remote job. Do you speak one of the following languages: English, German, French, Dutch or Italian? Are you sociable Then this job is for you. There is no need to go to the office every day. You will work directly from home.

What we offer:

  • Salary: 35 GBP / per hour

What are you going to do

Most people think of Valve as a company that makes video games—and we are. But we also built the software that powers those games and the platform that lets millions of fans play, share, modify, and build communities around more than 5,000 titles.

That makes us a full-spectrum entertainment studio. As such, our search for talent has taken us beyond the game industry and into the fields of architecture, economics, psychology, and industrial design. We're not just growing. We're diversifying. Where to next? You tell us. We're after talented people with original ideas and the passion to realize them.

This is a remote job. Do you speak one of the following languages: English, German, French, Dutch or Italian? Are you sociable? Then this job is for you. There is no need to go to the office every day. You will work directly from home.

What We're Looking For:
The Customer Support Manager is responsible for providing excellent customer service and building customer loyalty through the courteous, efficient handling of customer interactions according to Client guidelines and requirements

Responsibilities:

  • Respond to customer inquiries and provide first contact resolution of customer issues viaphone, typed-chat, and email.
  • Deliver timely and accurate responses to customer questions and requests.
  • Take personal ownership of customer requests and maintain accountability for follow-through.
  • Perform account maintenance, data entry, and order processing functions.
  • Provide exceptional customer experience as measured through customer surveys.
  • Provide proactive customer communications via phone, typed-chat, or email when necessary.
  • Display a professional, positive, and enthusiastic demeanor to employees and customers.
  • Maintain security and confidentiality of  internal information and customer / account information.
  • Escalate or refer issues beyond the scope of Tier I training and duties.
  • Demonstrate thorough understanding of departmental policies and procedures.
  • Support account, payment and technical related issues.
  • Other duties as assigned.

Requirements:

  • Good written and verbal communications skills.
  • Team player with a positive attitude
  • Comfort with using telephony related hardware and software
  • Familiarity with Microsoft Windows and Microsoft Office
  • Excellent attention to detail

What we ask:

  • Minimum degree: There is no requirements
  • Minimum work experience: Without experience
  • Good written and verbal communications skills.

Extra information

Education Level
Secondary School
Location
London
Type of Contract
Full Time Jobs, Temporary Full Time
Salary indication
Between £25.00 and £35.00 per hour
Responsible for
customer support
Type of Job
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

London | Customer Service Jobs | Call Centre Staff | Help Desk Employee | Full Time Jobs | Temporary Full Time | Secondary School

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