Decleor Beauty... As a Decleor Beauty Therapist you are the face of the brand and the first point of contact with the customer. This role requires a sense of excellence as you assist the customer with finding the product,...
Decleor Beauty Therapist
As a Decleor Beauty Therapist you are the face of the brand and the first point of contact with the customer. This role requires a sense of excellence as you assist the customer with finding the product, treatments or service that is perfect for them. You will be responsible for driving retail sales, and working as a team to hit counter targets.
Master Category Knowledge
Have a full understanding of all Decleor products and Treatment
Attend, engage and participate in all brand training, and implement afterwards
Monitor Icon products on a daily basis
Be aware of competitor’s products and activity, communicating relevant information to line manager
Have detailed knowledge and awareness of the beauty market
Execute Business & Operations
To be fully aware and accountable for achievement of personal targets and company KPi’s
Complete all personal paperwork accurately, legibly and on time
Be aware of and abide by store rules and regulations
Closely monitor stock levels, following retailer guidelines, raising issues to line manager
Assists the line manager and store management team in all aspects of the business
Prepare well for launches/activity and treatments
Drive Selling Process/Techniques
Deliver excellent service at all times, inviting customers back for a return appointment and treatments
Maximise selling during heavy traffic periods; delivering a excellent service
Make appropriate, personalised product, treatment and sample recommendations
Have a strong focus on link selling and the recruitment of new customers
Use confident communication and presentation skills when dealing with customers. Follow the company’s strategy on counter/in store, such as the Decleor Customer Journey
Assist customers by finding substitutions for returned products and/or out of stock items
Regularly communicate Retail and KPI achievement updates to line manager
Foster Service Attitude
Creates long-term relationships with customers and nurtures repeat business
Ensures customer communication standards are met
Completes all necessary steps of the Decleor customer journey
Implements customer record system for maximum customers and business benefit
Follow grooming guidelines to promote brand image
Maintain a clean and hygienic work area and adhere to hygiene rules on counter and the treatment room
Fosters team spirit
Coaches peers when appropriate
Share know-how and experience
Work effectively with colleagues in store, in the field and at head office.
· NVQ Level 3, ITEC Level 3, City and Guilds Level 3, CIDESCO or equivalent qualification in Beauty Therapy.
· At least 6 months’ work experience within a salon, spa or retail environment.
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