Technology Analyst - Service Management in Bradford

We’re recruiting for an experienced Technology Analyst to join us in Service Management.

You’ll be responsible for the delivery of activities that are performed to plan, design, deliver, operate and control IT services within Morrisons.

You might be working in a technology analyst role already or you might be developing up through from a service desk role, you just need to be IT aware with ITIL knowledge.

In the role you’ll be;

• Working with service owners to provide effective documentation to manage supplier performance

• Building strong relationships with customer & suppliers in a multi source environment

• Gathering information from various sources and providing performance reporting

• Producing reports for Senior Management

• Identifying opportunities for Continuous Service Improvement

You’ll need skills and experience like this;

• ITIL V3 Foundation Certification
• Experience of maintaining service catalogues
• Experience of working within a complex service, multi vendor environment
• Commercial awareness
• Relationship management and stakeholder skills, you’ll be engaging with colleagues up to a senior management level
  

Our fresh digital thinking is driving a giant change programme that will make Morrisons a digitally focused retailer. And we’re reinventing our tech and opening up new opportunities from mobile first to the cloud.

We’re making improvements across our diverse business. We’re revolutionising our online journeys and making our processes faster, simpler and smarter to provide the freshest of products and an even better experience to millions of customers and over 111,000 colleagues.