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Call Handler in Romford

Do you have a flair for talking and engaging with people over the phone? Is your attention to detail through and accurate? Are you a motivated team player who strives to develop knowledge and skills to continually improve? If this sounds like you, then this is the job for you

What we offer:

  • This role offers a tierd salary structure, meaning that the starting salary is £16,500 per annum and will increase to £18,500 after 2 years subject to achievment of pre-agreed objectives
  • This role is office based working Monday to Friday
  • All new recruits to this role will be given the opportunity to gain an industry recognised qualification paid for by the company. The CII Foundation qualification will need to be completed as part of their probation.

What are you going to do

We have a fantastic opportunity for a Call Handler to join our team in Romford on a Permanent basis. We are looking for someone with experience of working within the Customer Services environment and/ or Financial Services industry. This person will instil a culture of continuous improvement, through effective communication with their team and customers. The successful candidate will be a motivated team player and exhibit strong communication skills to deliver an excellent Customer Experience on every call.

The role of a Call Handler is to support customers who contact us in connection with their policies. Call handlers will work as part of a team providing an excellent and efficient service to our clients' policyholders by responding to verbal enquiries in plain English, keeping customer satisfaction at the core of every decision and behaviour. Responding will be done verbally and in writing where required to avoid unnecessary hand offs and achieve high first point resolution.

What we ask:

  • At least finished high school
  • Computer literate and adaptable in using different software solutions
  • Experience of working in a customer services environment

Extra information

Education Level
Secondary School, College, University, Other
Working hours per week
32 - 40
Type of Contract
Full Time Jobs
Salary indication
£16,500 per year
Responsible for
To respond to verbal enquiries received from policyholders, IFA's and third parties
Type of Job
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Call Centre Staff | Full Time Jobs | Secondary School | College | University | Other

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