Do you have a flair for talking and engaging with people over the phone? Is your attention to detail through and accurate? Are you a motivated team player who strives to develop knowledge and skills to continually improve? If this sounds like you, then this is the job for you
We have a fantastic opportunity for a Call Handler to join our team in Romford on a Permanent basis. We are looking for someone with experience of working within the Customer Services environment and/ or Financial Services industry. This person will instil a culture of continuous improvement, through effective communication with their team and customers. The successful candidate will be a motivated team player and exhibit strong communication skills to deliver an excellent Customer Experience on every call.
The role of a Call Handler is to support customers who contact us in connection with their policies. Call handlers will work as part of a team providing an excellent and efficient service to our clients' policyholders by responding to verbal enquiries in plain English, keeping customer satisfaction at the core of every decision and behaviour. Responding will be done verbally and in writing where required to avoid unnecessary hand offs and achieve high first point resolution.
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