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Booking Agent for Arab Cargo in London

Arab Cargo specialises in the airfreight of personal effects, cars, fine & antiques, medicine, dangerous goods and human remains to the Middle East. This year we are celebrating 40 years in business. We are looking for a number of people to join us full time (9am-6pm).

What are you going to do

Arab Cargo is known Cargo Agent which means we have been given special security status by the Civil Aviation Authority / Department for Transport to security screen cargo and there are extremely strict compliance rules regarding who we can employ. AS per the CAA regulations anyone who wishes to join our team must have resided in the UK for the last 5 years, undergo a criminal Records Check and provide TWO references.

A booking agent is a customer-facing role which requires good interpersonal skills, communication and organisation. The key responsibilities will be to:

  • Answer telephone and email enquires
  • Check latest rates with the airlines
  • Provide quotes to customers
  • Track drivers, dispatch collections and organise ┬ádeliveries
  • Issue Airway Bills using Specialist Cargo Software
  • Book collections, flight and deliveries for export and import
  • Check certificates and Documentation
  • Will also assist the manager on his workload

What we offer

  • Training will be provided on exports/imports and sea-freight as well as how to use the specialist cargo management and custom entry software.
  • Full time work
  • Opportunity to learn and develop

What we ask:

  • No minimum education required
  • Must be IT literate and proficient using MS Office
  • Fluent in English and Arabic
  • Able to multi-task
  • Extremely organised with a good attention to detail
  • Flexible

Extra information

Education Level
Secondary School, College, University, Other
Working hours per week
40 - 40
Type of Contract
Full Time Jobs
Responsible for
Telephone work, providing quotes to customers
Type of Job
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

London | Customer Service Jobs | Call Centre Staff | Help Desk Employee | Full Time Jobs | Secondary School | College | University | Other

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