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Travel Consultant in Peterborough

Job description

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.



Travel Consultant - Contact Centre - Peterborough

Competitive salary + excellent benefits


Thomas Cook has the role for you!


If you’ve got a passion for travel, you find learning about new cultures and interesting facts about the amazing countries around the world you have always wanted to work for the UK’s oldest and most loved Holiday Company, then we are looking for you!


You must have a lust for delivering outstanding customer sales and service. Having the ability to strike up a rapport with people quickly using clear and well-articulated verbal and written skills will be essential in this role along with a high level of attention to detail. We pride ourselves in delivering the very best levels of service to our customers, we value the trust they put in us to tailor their most valuable weeks of the year.


We have just moved into a fantastic new building based on the Lynch Wood Business Park, It’s a great time to join Thomas Cook.


We are looking for proud, organised, passionate, motivated and energetic colleagues to join our fun and hardworking team. Working in this fast paced environment you’ll be handling quotes, bookings and service contacts through various methods from calls, emails & chats to name a few. Our customers contact us directly or they visit our wonderful Retail Store colleagues who in turn call us for our expertise and support, they have our customer face to face with them in store so speed and efficiency is a must.


What will you bring to the role?

  • Experience of working in a target driven role
  • Excellent communication skills verbal and written
  • Ability to build strong relationships with customer over the phone
  • Problem solving skills and an eye for detail
  • Real passion for delivering consistent, world class customer service
  • Competent in the use of Microsoft Office packages, including Word & Excel
  • Ability to pick up multiple systems easily
  • Minimum grade C or above in English and Maths (GCSE level)
  • Experience working in travel or having travelled extensively preferable



    Successful candidates will complete our comprehensive training programme that will develop the skills needed to become a successful Travel Consultant at Thomas Cook, with on-going development to support you to grow within the role and company. 


    You need to be fully flexible working shifts and weekends.


    What can we offer you?

    As a large global travel business with employees based throughout the world - including overseas, tour operations and an airline - the sky really is the limit for your career progression. In return for your valuable contribution to the business you’ll receive a competitive salary, 23 days annual leave, excellent holiday concessions, industry leading training and a contributory pension.  Plus we have a great flexible benefits package.

    If you’re looking for a fantastic new challenge with a leading international travel company and you’ve got what it takes to be part of our winning team, then apply today.


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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