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Apprentice - Operations Coordinator in Manchester

Job description

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Your career journey starts here as an Apprentice in Travel!


Location: Manchester, UK


As a an Apprentice Operations Coordinator you’ll work in our fun and diverse environment, whilst learning new skills every day. You'll be part of a team dedicated to making sure that we deliver great service to our customers and that they have a fantastic experience throughout their customer journey.


If you’re looking for a rewarding career as part of an ambitious team, want to continue your personal development, earn a salary and be rewarded for your achievements, then look no further!


Key accountabilities:


  • Working as part of the Operations Team you’ll offer front line support for Co-operative Personal Travel Advisors and Freedom Consortia Members across each department
  • Effectively and professionally deal with queries internal and external customers by telephone and email
  • Be responsible for amendments to bookings if necessary
  • Take ownership of personal projects, targets and KPIs and contribute towards team targets 


What we offer:


As an Apprentice Operations Coordinator, you’ll earn a salary whilst you learn. Not only will you achieve a nationally recognised qualification (Level 2 Diploma in Business and Administration), but you’ll also gain real life work experience, which will form the foundation of your career.


You’ll need to be prepared to work hard, learn on the job and adapt quickly to change. You’ll receive dedicated training but you must have the desire and determination to succeed in a service orientated environment, providing a fantastic experience to customers. You’ll also need to use technology to demonstrate your digital skills in a fast paced environment.


What you will need:


To join us you’ll need to demonstrate a passion for travel and delivering an excellent service to our customers. You’ll need to be an first class communicator with the ability to build strong relationships with internal and external customers. You’ll also need to demonstrate attention to detail, accuracy and show initiative when solving problems.


We use Microsoft Office packages including Word, Excel and PowerPoint so you’ll need to be competent with using all of these and have great IT skills.


You must commit to successfully completing the Level 2 Diploma in Business and Administration. You will need to actively participate in training workshops and complete work towards your qualification within the agreed timescales. Although support will be provided, you will also be required to take responsibility for your own personal development and keep up to date with the products and services we offer.


To apply, you must:

  • Be aged 16 years or above
  • Have attained grades (or predicted grades) of A - C in maths and English (or equivalent)
  • Have lived in the UK or EEA for the last three years
  • Not have completed a level 4 qualification or a degree
  • Not have completed a travel related NVQ / SVQ / apprenticeship


Role details:

  • A 18 month apprenticeship contract with the opportunity of a permanent position (dependent upon qualification achievement)
  • 37.5 hours per week
  • Training salary - £8,000 per annum, plus company benefits and holiday discounts


Key dates for your diary:


Advertisement close date – 11th May 2018 

Online testing –  April / May 2018

Interviews – May/ June 2018

Offer – May - July 2018


*Your start date will be shortly after your offer of employment with us.


As part of our selection process you will be asked to complete an online test and if you successfully pass this you may be invited in for an interview at our Thomas Cook offices.


For more information, FAQs, tips and hints, please visit the apprentice pages of our careers website:


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Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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