IT Support, Application & Project Manager in Manchester

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Location: Manchester

Working Hours: 37.5

Job Purpose: Responsible for providing support, IT service and for managing the performance & utilisation of MRO & Airline Ops including other related IT activities. Capable of demonstrating strong communication & project management skills, you will join the Airline MRO & Ops team in ensuring solutions are aligned with IT best practice, IS strategy & objectives.

Key Responsibilities:

• Manage & co-ordinate IT end-user-computing tasks, small change, Incidents & BAU activities on behalf of the Business acting as a single point of contact.
• Management, support & administration of MRO & Airline Ops systems within an IT context, achieving optimum performance & system utilisation for end users/customers.
• The ability to work with 3rd party service providers, Vendors, IT & Business project managers, Business Analysts, Architects, software developers & Stakeholders to implement IT solutions on behalf of the local & Group Airline business.
• Conduct rigorous requirements gathering & analysis from Business & Vendors that translate to acceptable IT solutions. Complete full supportive documentation.
• Accountable for delivery – achieving IT project workstream targets to scope, timeline, quality, budget & technical solution
• Act as IT subject matter expert (SME) between the Airline Business & Group Airline IT
• Work collaboratively with Group Airline IT colleagues to deliver Group & Local Airline projects
• Supports the Business with UAT assistance & conducts IT system application training as required.

Key Performance Indicators

• Daily BAU support provided to the Airline Business area users of key IT systems
•  Delivery of IT project workstream activities
• Support Group Airline IT strategic goals (MAL, systems roadmap) 

Capabilities Profile – technical skills/knowledge, experience & track record.

Must have:

• 3 years IT system administration/IT service management/ system engineer experience or equivalent
• Excellent E2E understanding of Aircraft Maintenance & Operational Airline business & related IT systems e.g. AMOS, ETL, AirbusWorld, Boeing Toolbox, Netline, SABRE, Jeppesen
• Evidence of strong IT technical skills, background & SQL language proficiency & to be able to clearly articulate technical issues into business language to IT
• Can demonstrate excellent interpersonal & communication skills
• Enthusiastic & motivated self-learner
• Demonstrates flexibility in approach to work.

Preferred:

• Understanding of Windows/Unix administration
• XML & related technologies – XLST, XSD
• SGML & related technology – eg DTD
• Project management and/or Business analysis skills
• Understanding of software & hardware architectural patterns

General understanding & awareness of Information Security 

Qualifications, Training, Professional Memberships or Accreditations

• IT Systems knowledge – AMOS, Boeing and/or Airbus, ETL, Ops
• SQL – general
• XML related technologies
• MS Office skills – in-depth/advanced knowledge
• Project management/Business analytical skills or equiv competence – eg Prince, ISEB

Direct reports: N/A

Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.