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Patient Co-ordinator in London

We are seeking a confident individual with excellent phone skills to assist us in motivating patients to enroll in our digital dietetic programs.

What are you going to do

About Oviva

Oviva is a new type of dietetic healthcare services provider that combines face to face

with remote care to enhance the overall patient experience, improve clinical
outcomes, and lower costs for the healthcare system. This approach is based on
the findings of several clinical studies that remote appointments increase
accessibility, and that high frequency remote follow up offers superior
outcomes to standard care and lowers cost of delivery.

Our approach is enabled by our unique technology system, including a tailored electronic health record for the dietitian, and the Oviva smartphone app secure video and text communication between patient & dietitian.

Oviva provides a number of NHS services, including diabetes structured education, tier 2 and 3 weight management, paediatric allergy and community dietetic services, and we have been recognised for our innovative approach through our selection for the DigitalHealth.London Accelerator programme and the Diabetes Digital Coach NHS England Test Bed in partnership with the West of England AHSN.

The role

We are looking for a patient pathway coordinator to support the delivery of our programmes. We are looking for a commitment of at least 2 days per week and would also be keen to hear from people looking for a full-time role. This role is based in our head office near London Bridge. We are happy to work around other commitments, including lectures and exams.

The patient pathway coordinator works with people referred to our type 2 diabetes and weight management programmes to help them understand the benefits of taking part. Key to this are motivational interviewing skills, working through any potential barriers to attendance and getting them excited for their programme.

You will use our secure patient tracker to monitor patient referrals and appointments. You will then undertake an initial contact call with the patient, explaining the programme benefits, structure and problem solving around issues. Depending on the programme, you may need to undertake some survey based assessment tasks.

You will have the opportunity to undertake training in motivational interviewing and behavioural change in order to support you in this role. You
will arrange the patient's appointment with the dietitian and book it into the relevant dietitian's diary.

The role also involves monitoring subsequent attendance and clinical outcomes, through phone calls with the patients.

You will work closely with the dietitians managing their diaries and supporting appropriate utilization of their time.

The successful candidate will have an interest in health and nutrition, as well as being familiar with or show a willingness to embrace remote treatment and support. They will have excellent communication skills and have a working knowledge of Microsoft office systems such as Excel. They will benefit from joining an innovative and supportive team in central London, committed to enhancing the overall patient experience of care and delivering better outcomes.

What we offer

  • • An exciting role at a new type of dietetic healthcare provider that values high quality patient care and improved clinical outcomes.
  • • £19-22k pro rata salary offering
  • • Training opportunities

What we ask:

  • At least finished high school
  • Desirable: • Courses / further study attended to demonstrate evidence of personal development. • Knowledge of medical terminology
  • • Friendly and approachable manner. • Polite, sympathetic, patient and diplomatic. • Able to get on with people and share knowledge with others. • Reliability – good time keeping
  • • Flexibility – able to work flexibly to accommodate peaks and troughs of activity. • Excellent telephone / communication skills. • Able to learn and assimilate information quickly. • Proven ability to work to deadlines, prioritise and multitask.
  • • Ability to plan and manage time effectively • Able to deal with distressed, difficult or abusive clients • Able to respond to unpredictable work-patterns and interruptions
  • • Ability to complete allocated projects and meet deadlines • Competent user of IT equipment and basic software (email, word processing, data input and clinical systems) • Ability to work autonomously and part of a team
  • • Administrative and organisation experience • Experiencing in undertaking phone calls to clients / patients

Extra information

Education Level
Secondary School
Working hours per week
9 - 18
Type of Contract
Casual / Part Time Jobs, Temporary Full Time
Salary indication
Between £19,000 and £22,000 Per Year
Responsible for
Making initial patient calls to introduce programmes, explain benefits and pathway and use motivational interviewing skills. Book patient appointments with their dietitian over the phone and book into dietitians’ diary.
Type of Job
Health / Medical , Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

London | Medical Jobs | Customer Service Jobs | Call Centre Staff | Casual / Part Time Jobs | Temporary Full Time | Secondary School

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