What are you going to do:
Key Responsibilities will include:
- Contacting customers to discuss their financial situation
- Providing an excellent customer experience; whilst ensuring you achieve a sustainable and affordable solution for the customer.
- Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams
- Where necessary working to defined processes managing cases through the courts to recover monies owed.
- Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
- Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience
- Being flexible in your approach and willing to get involved in other areas of the department where the customer needs it.
What we offer:
- Starting salary is £17k per annum.
- Shifts of 16 hours and upwards available
- Between 8am & 9pm Monday to Friday and 8am - 5pm Saturday
What we ask:
- At least finished high school
- Excellent communication and listening skills, ability to empathise coupled with strong negotiating skills, and general ability to impress with your professional manner and actions.
- Flexible working to suit customer needs and business demands.
- Face to face or telephone based customer experience
- A great attitude and desire to exceed our customers’ expectations
Apply
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Extra information
- Status
- Closed
- Education Level
- College, Secondary School, University
- Location
- Leeds
- Working hours per week
- 16 - 32
- Type of Contract
- Casual / Part Time Jobs, Weekend, Summer / Holiday Jobs, Temporary Full Time
- Responsible for
- Customer Service
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Leeds | Customer Service Jobs | Casual / Part Time Jobs | Weekend | Summer / Holiday Jobs | Temporary Full Time | College | Secondary School | University
