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Experienced Customer Service Advisors in Leeds

Change Recruitment are currently recruiting experienced Customer Service Advisors, for our financial services Client based in Leeds City Centre.

What are you going to do

Key Responsibilities will include:

  • Contacting customers to discuss their financial situation
  • Providing an excellent customer experience; whilst ensuring you achieve a sustainable and affordable solution for the customer.
  • Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams
  • Where necessary working to defined processes managing cases through the courts to recover monies owed.
  • Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
  • Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience
  • Being flexible in your approach and willing to get involved in other areas of the department where the customer needs it.

What we offer:

  • Starting salary is £17k per annum.
  • Shifts of 16 hours and upwards available
  • Between 8am & 9pm Monday to Friday and 8am - 5pm Saturday

What we ask:

  • At least finished high school
  • Excellent communication and listening skills, ability to empathise coupled with strong negotiating skills, and general ability to impress with your professional manner and actions.
  • Flexible working to suit customer needs and business demands.
  • Face to face or telephone based customer experience
  • A great attitude and desire to exceed our customers’ expectations

Extra information

Education Level
Secondary School, College, University
Location
Leeds
Working hours per week
16 - 32
Type of Contract
Casual / Part Time Jobs, Weekend, Summer / Holiday Jobs, Temporary Full Time
Responsible for
Customer Service
Type of Job
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Leeds | Customer Service Jobs | Casual / Part Time Jobs | Weekend | Summer / Holiday Jobs | Temporary Full Time | Secondary School | College | University

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