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Outbound Support Consultant - flexible hours in Southampton

Bamboo is rapidly growing company offering relaxed and friendly working environment, with flexible hours to fit your lifestyle as well as competitive remuneration and benefit package. Bamboo is an ethical and regulated company offering unsecured and guarantor loan. We pride ourselves in offering an excellent and ethical customer service; please check our reviews on Trust Pilot!

What are you going to do

This is a contact centre role. The primary activities are making outbound calls to help progress applications made for credit or taking inbound calls from applicants. It is calling individuals who have shown interest, therefore it is not a cold-calling based role. Successful candidate would be properly inducted and trained before they start making calls.

RESPONSIBILITIES

The role is based on contacting customers that have started a loan application online. Throughout the customer journey there are times when our customers may need help to move onto the next stage of their application. It will be responsibility of the Consultant to assist them in this process by offering exceptional customer service in line with service level agreements, treating customers fairly and FCA guidelines.

The Consultant will also be expected to support other areas of the business by assisting customers who have recently taken out loans with us, ensuring their repayment dates are set at a convenient time, soliciting customers who are coming to the end/ are at the end of their loan to reapply and assisting customers in making their final payments.

What we offer

  • Competitive Salary
  • OTE Bonus
  • Lifestyle Discount and Voucher Portal Access
  • Life Assurance
  • Flexible Hours
  • Pension

What we ask:

  • No minimum education required
  • customer service
  • Friendly

Extra information

Education Level
Secondary School, College, University, Other
Location
Southampton
Working hours per week
8 - 30
Type of Contract
Casual / Part Time Jobs, Evening Job, Temporary Full Time
Salary indication
£16,000 Per Year
Responsible for
offering excellent Customer Service
Type of Job
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
No
Languages
English

Southampton | Customer Service Jobs | Call Centre Staff | Casual / Part Time Jobs | Evening Job | Temporary Full Time | Secondary School | College | University | Other

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