Bamboo is rapidly growing company offering relaxed and friendly working environment, with flexible hours to fit your lifestyle as well as competitive remuneration and benefit package. Bamboo is an ethical and regulated company offering unsecured and guarantor loan. We pride ourselves in offering an excellent and ethical customer service; please check our reviews on Trust Pilot!
This is a contact centre role. The primary activities are making outbound calls to help progress applications made for credit or taking inbound calls from applicants. It is calling individuals who have shown interest, therefore it is not a cold-calling based role. Successful candidate would be properly inducted and trained before they start making calls.
RESPONSIBILITIES
The role is based on contacting customers that have started a loan application online. Throughout the customer journey there are times when our customers may need help to move onto the next stage of their application. It will be responsibility of the Consultant to assist them in this process by offering exceptional customer service in line with service level agreements, treating customers fairly and FCA guidelines.
The Consultant will also be expected to support other areas of the business by assisting customers who have recently taken out loans with us, ensuring their repayment dates are set at a convenient time, soliciting customers who are coming to the end/ are at the end of their loan to reapply and assisting customers in making their final payments.
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