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Group Conference and Events Administrator (Part time 20 hours) - Waldorf Astoria Edinburgh - The Caledonian

A Groups, Conference & Events (G,C&E) Sales Administrator with Waldorf Astoria Hotels & Resorts will support sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business. What will it be like to work for this Hilton Brand?What are we looking for?

Job description

A Groups, Conference & Events (G,C&E) Sales Administrator with Waldorf Astoria Hotels & Resorts will support sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business.

What will it be like to work for this Hilton Brand?


In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience. If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it's with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.  What will I be doing?
 

What's it like to work with Waldorf Astoria Edinburgh - The Caledonian?
Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.



At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

GENERAL PURPOSE:

Under the general guidance and supervision of the outlet manager and/or supervisors, to be responsible for the administration and support of the Groups Conference and Events Sales Department.

RELATIONSHIPS:


•         Reports to G,C & E Sales Manager.


•         Works with a team of colleagues and supervisors as directed by management.


•         Interaction with colleagues from all other departments within the hotel, and within the Hilton Group, as directed by management in the course of carrying out duties contained within this description.


•         Client interaction and customer service  including but not limited to customers and members of the local community.


•         Responsible for posting daily charges relating to Groups Conferences and Events and the processing of all customer bills.


•         General Conference & Events typing, filing, answering the telephone, maintaining stationery levels.

KEY DUTIES AND ACCOUNTABILITIES:


•         Preparation of Conference & Events function items and issue to C & B Operations, e.g. menu cards, table plans, place cards.


•         To keep all other related departments up to date with appointments and site visits each day.


•         To post all daily revenue charges relating to Groups Conferences and Events.


•         To collate and check all customer bills are correct before sending to the customer.


•         Liaising with colleagues in the Finance Department with regard deposits, payments and credit.


•         Monthly filing of all company/private files.


•         Daily preparation of signage for all Conference & Events.


•         Assisting the Groups Conference and Events Department with client events, research and creating collateral.


•         Collating Conference & Events Information Packs and ensuring adequate levels at all times.


•         To show a willingness to be flexible at all times in assisting other departments within the Hotel, as the needs of the business dictate - with the ultimate aim in mind of providing the best possible service to our guests.


•         There are a number of promotional possibilities within the Hilton Group plc structure. These can be at departmental or other levels.


What are we looking for?


A Conference and Events Sales Administrator serving Hilton brands isalways working on behalf of our Guests and working with other Team Members. Tosuccessfully fill this role, you should maintain the attitude, behaviours,skills, and values that follow:

  • Good organisational and administration skills
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Confident telephone manner
  • High level of IT skills
  • Excellent grooming standards

It would be advantageous in this position for you to demonstrate thefollowing capabilities and distinctions:

  • Demonstrated previous experience working in the Conference and Events function



What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodgingsector from luxurious full-service hotels and resorts to extended-stay suitesand mid-priced hotels. For nearly a century, Hilton has offered business andleisure travelers the finest in accommodations, service, amenities and value.Hilton is dedicated to continuing its tradition of providing exceptional guestexperiences across its .  Our vision to fill theearth with the light and warmth of hospitality unites us as a team to createremarkable hospitality experiences around the world every day.  And, ouramazing Team Members are at the heart of it all!





Extra information

Location
Edinburgh
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No

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