Restaurant Name: ... Position... As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas....
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant.
The Restaurant is operated by Kirkpatrick Restaurants Ltd trading under the McDonald's name. Currently over half of our restaurants in the UK are franchised but from a customer point of view there's no difference. For employees there will be minor differences between a company and a franchised restaurant.
Kirkpatrick Restaurants Ltd is owned by local Business person James Kirkpatrick. James was born and grew up in the local area. He has worked within the McDonald's system since 1985 where he started as a part time Staff Member in the Camberley High Street McDonald's. Choosing to make McDonald's his career he then worked his way through the Restaurant hierarchy where he then became the Restaurant Manager of the Guildford McDonald's. Following this he then progressed further within the company where he eventually become a Regional Manager responsible for some 80 Restaurants across the South of England. In 2005 James seized the opportunity to become a Franchisee and took ownership of his first McDonald's Restaurant being the Aldershot branch. He now owns and operates 4 McDonald's being the Aldershot, Camberley High Street, Fleet High Street and the Tumble Down Dick in Farnborough.
Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
You’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.
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