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Customer Service Manager - Leeds White Rose

Job description

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Customer Service Manager - Leeds White Rose


As a Thomas Cook Retail Customer Service Manager you’ll be coaching, developing and mentoring a team of Sales Consultants to ensure that our Customer is at the heart of everything we do! You will be inspiring the team to plan our customers dream holidays, ensuring Sales and Revenue targets are achieved. This role will allow you to experience the full range of managerial responsibilities, with the support and guidance of a Store Manager, and is a great opportunity to develop and expand on your skills and knowledge. You’ll receive on-going development and have great future career opportunities within our retail network and beyond.


We have an extensive retail network across the UK and put our customer at the heart of everything we do. To make sure we are available when our customers need us some of our stores are open in the evening and over the weekend, so you’ll need to be flexible with your working hours. We operate on variable shifts to cover this but we’ll make sure you know your shift pattern at least 4 weeks in advance.


What will you need to succeed?


  • Excellent communication and influencing skills
  • Results focused with experience of driving team performance
  • Commitment to delivering consistent excellent customer service
  • Experience in developing people through strong leadership and sales management routines
  • Able to work effectively in a fast-paced environment with unpredictable customer flow
  • Ability to support the team to be solution focused
  • Experience in either a senior sales or supervisory post in a retail/customer facing environment


Perks of the role!


  • 23 days holiday, rising to 25 after 2 years
  • Target driven bonus and incentives
  • Excellent holiday concessions (including last-minute employee offers giving you the opportunity to pick up a holiday at unbelievable prices!)
  • Contributory Pension
  • Great flexible benefits package (including childcare vouchers & discounted gym membership)
  • Industry leading training
  • Real career progression
  • Chance to take part in exciting educational visits (such as attending the launch of new cruise ships, flights & hotel experiences)


As a large global travel business, including overseas, tour operations and an airline, the sky really is the limit for your career progression. If you’re looking to start a fantastic new career journey with a leading international travel company, and you’ve got what it takes to be part of our winning team, then we’d love to hear from you.


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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