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Part Time Switchboard Assistant (16 h/w) - The Waldorf Hilton in London

A Switchboard / Telecoms Manager manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Switchboard / Telecoms Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Job description

A Switchboard / Telecoms Manager manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.



What will I be doing?

As Switchboard / Telecoms Manager, you will manage the Switchboard Department and ensure on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Switchboard / Telecoms Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Manage the daily department operations
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure all messages are correctly and promptly accepted and delivered for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards
  • Assist other departments, as necessary
What are we looking for?

Switchboard / Telecoms Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills, especially on the telephone
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a customer-focused industry


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



Extra information

Location
London
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No

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