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Senior Reliability & Warranty Engineer in Manchester

Job description

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Role: Senior Reliability & Warranty Engineer


Location: Hangar 1 Manchester


Working Hours: 37 per week


Job Purpose: To provide a professional, effective & productive Engineering / Technical Service in support of the company’s business & contracted customers as a member of the Engineering Services team.


Key Responsibilities:


  • Supervision & Development of the Reliability, Maintenance Findings & Warranty Department.
  • Deliver the TCAE Reliability Management Programme (RMP), ensuring compliance with EASA Part M,  National and International Standards.
  • Maintenance & Development of Company Procedures & Departmental Instructions relating to the role.
  • Review of Reliability Data and scheduled maintenance findings in support of AMP amendments, corrective actions and business support.
  • Control the production, quality and distribution of reliability reports, maintenance findings reports and supporting documentation for the reliability review meetings and chair the meetings.
  • Production of the monthly Group Maintenance Organization reliability report for all Thomas Cook fleets.
  • Support Maintrol in defect management and repetitive defect alert processes.
  • Supervise the delivery of warranty services for components and A/C structures.



Key Performance Indicators


  • To maintain a productive environment within the Reliability/Warranty Department
  • To establish a personal and professional credibility within all areas of TCAE and its supported Operators and Contractors.
  • To ensure that professional and International standards are maintained


Budget owned


  • FC013 General Manager Engineering


Capabilities Profile – technical skills/knowledge, experience & track record.


Must have:


  • Experience in Reliability and Maintenance Findings, with a working knowledge of MSG3 analysis and Aircraft Maintenance Programme development.
  • Computer literate, hands-on skills with Microsoft Office applications, experience with AMOS would be an advantage.
  • Proficient analytical, problem solving and decision-making skills.
  • Strong ability to interpret and apply Technical Documentation.
  • Leadership, the ability to build and motivate teams and individuals.
  • A passion for improving (aircraft) safety and maintenance efficiencies.
  • The ability to work as part of a multi-disciplined team to achieve reliability, business oriented and group objectives.







  • Experience of working within an Airline / MRO Technical Services Environment
  • Working knowledge of Human Factors
  • Understanding of Safety Management Systems   


Qualifications, Training, Professional Memberships or Accreditations


  • Degree, Higher National Diploma or equivalent in the field of  Engineering
  • Recognised Engineering Apprenticeship


Direct reports:

  • General Manager Engineering

Dotted line reports:

  • Reliability & Warranty Analysts
  • Maintenance Findings Analysts

Closing date: Friday 6th July 2018


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Register now!

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