What are you going to do:
The core responsibilities of a Will Specialist are:
- Checking wills (in line with our will checking protocol)
- Supporting people through the will writing process across live chat, email and phone
- Informing product decisions by communicating common issues and requests to the wider team
Full and comprehensive training, approved by our Head of Legal Lorraine Robinson (a STEP qualified solicitor), will be provided on how our wills are written and checked, how we support customers, and who we can and can't write wills for.
How we measure success:
- You can check wills efficiently, and help people to understand any issues you find
- You can clearly and effectively answer will related queries
- You can identify recurring issues to help improve our processes
- You understand the user journey, and empathise with the customer
- You can recognise when a question or problem is beyond your level of expertise, and ask for help
Hours are 10AM-7PM, with some flexibility. Weekend work will be expected once training has been completed.
What we offer:
- Lovely, spacious, bright office in Haggerston near the canal, and a stone’s throw from Shoreditch
- A chance to make a meaningful contribution to people's lives and deaths
- Influence, trust, and impact inside a well-funded startup that's scaling
- Opportunity to learn about how the wills and probate market is changing
- Work alongside other friendly, passionate and talented people
What we ask:
- You should be registered as a university student
- Law background
- Customer focused mindset
- Interest in learning about wills and probate
- Interest in working in a small, fast paced business
- Fluent English
- Great attention to detail
- Excellent verbal and written communication skills
Apply
Does this sound like a good fit for you? If so, search for Farewill on workable and click 'Apply for this job'.
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- London
- Working hours per week
- 8 - 16
- Type of Contract
- Casual / Part Time Jobs
- Salary indication
-
£10.20 Per Hour
- Responsible for
- Will checking, customer support
- Profession type
- Legal , Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- Yes
- Cover Letter Required
- No
- Languages
- English