Do you dream of a fascinating job near one of the biggest cities in Europe? Our client works with one of the largest automotive companies in the world to provide multilingual customer services to OnStar users. They are looking for a customer advisor to provide essential emergency assistance to drivers in time of an accident or emergency. The premises are located in the heart of the Luton Bedforshire, a vibrant and multicultural living place, only 30 minutes by train from the city of London.
Description du poste
Your major tasks will be to:
Effectively answer all types of customer call including emergency, non-emergency calls and general inquiries (routing, performing vehicle diagnostics and providing emergency assistance).
Analyse the information received from the caller, using accurate decision making and judgement skills to provide an efficient and effective service. You must show compassion, understanding, patience and professionalism.
When an emergency incident occurs, you must take into account the health and safety requirements of drivers and their passengers and co-ordinate an appropriate response to the situation.
Using persuasive and negotiating skills you must keep an unstable or distressed caller on the line until emergency help arrives.
Contrat et avantages
12 months contract (long term contract possible)
4 weeks training
Reimbursement of initial travel costs
7 nights in a local accommodation upon arrival
28 days annual leave
Dynamic and multicultural environment
Modern and bright place to work, from 30 minutes by train to London
Costa Coffee Bar
Support in finding accommodation
Employee discounts scheme
Au minimum avoir fini le lycée
High school graduate
French native speakers
C1 English level
Good relationnal and communication skills
At least 12 months’ customer service experience
Previous contact centre experience will be an added value
The sensitivity and professionalism to effectively manage pressurised situations
Able to work a fully flexible 24/7 pattern
Good computer skills
Secondary School, College, University, Other
Heures de travail par semaine
40 - 40
Type de Contrat
Graduate Jobs, Full Time Jobs, Temporary Full Time