Ce que vous allez faire
Your major tasks will be to:
- Effectively answer all types of customer call including emergency, non-emergency calls and general inquiries (routing, performing vehicle diagnostics and providing emergency assistance).
- Analyse the information received from the caller, using accurate decision making and judgement skills to provide an efficient and effective service. You must show compassion, understanding, patience and professionalism.
- When an emergency incident occurs, you must take into account the health and safety requirements of drivers and their passengers and co-ordinate an appropriate response to the situation.
- Using persuasive and negotiating skills you must keep an unstable or distressed caller on the line until emergency help arrives.
Ce qu'on vous propose
- 12 months contract (long term contract possible)
- 4 weeks training
- Reimbursement of initial travel costs
- 7 nights in a local accommodation upon arrival
- 28 days annual leave
- Dynamic and multicultural environment
- Modern and bright place to work, from 30 minutes by train to London
- Costa Coffee Bar
- Support in finding accommodation
- Administrative support
- Employee discounts scheme
Ce qu'on vous demande:
- Au minimum avoir fini le lycée
- High school graduate
- French native speakers
- C1 English level
- Good relational and communication skills
- At least 12 months’ customer service experience
- Previous contact centre experience will be an added value
- The sensitivity and professionalism to effectively manage pressurised situations
- Able to work a fully flexible 24/7 pattern
- Good computer skills
Postuler
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Informations supplémentaires
- Status
- Closed
- Formation requise
- College, Secondary School, University, Other
- Lieu
- Nationwide
- Heures de travail par semaine
- 40
- Type de Contrat
- Graduate Jobs, Full Time Jobs, Temporary Full Time
- Échelle de salaire
-
£19,500 Per Year
- Responsable de
- Inbound calls. Inform, help and advise customers
- Secteur
- Admin / Secretarial, Customer Service
- Permis de conduire FR/EU exigé
- Non
- Voiture exigée
- Non
- Eligible To Work In Eu
- Non
- Lettre de motivation exigée
- Non
- Langues
- English, French
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