English 24 Hour Customer Service Representative at Mercedes-Benz

Mercedes-Benz is searching for Customer Service Representatives at their Customer Assistance Center (CAC) in Holland! The perfect way to kickstart your international career, you will have the chance to work with over 25 different nationalities and act as a brand representative ensuring that customers receive personal assistance in their own native language at a consistently high level.

What we offer:

  • Holiday allowance: 8% of annual salary
  • Salary of €1875 gross per month plus bonuses
  • Lucrative relocation package of up to €5000
  • 208 vacation hours
  • Discount on new or used Daimler cars
  • Collective health insurance at discounted rates
  • The opportunity to grow and progress within the company
  • Pension Plan
  • Transportation plan: free bike every 3 years, free public transport or fuel costs (€ 130 per month)
  • Result orientated bonuses
  • Friendly and international working environment
  • Opportunity to live abroad in the Netherlands

What are you going to do

You will be working for the UK market serving customers and prospective customers by handling all roadside assistance requests as well as various inquiries and complaints. As a UK Representative, you ensure that customer concerns and queries are dealt with adequately and efficiently.  You will be answering and responding to any incoming calls regarding customers who need immediate assistance. 

What we ask:

  • At least finished high school
  • Previous customer service experience
  • Excellent grammar and writing skills
  • Computer literate
  • Able to prioritise, analyse, plan and co-ordinate with a high workload
  • Empathy and advanced negotiation skills
  • Team player
  • Problem solving skills and analytical thinker
  • Good communication skills

Extra information

Education Level
Secondary School, College, University, Other
Location
Northern Ireland, East Midlands, North West, South West, North, South East, London, Scotland, West Midlands, Yorkshire
Working hours per week
36 - 40
Type of Contract
Graduate Jobs, Full Time Jobs
Salary indication
Between £1700 and £2100 per month
Responsible for
Answer incoming calls from customers requiring immediate assistance
Published at
14-11-2018
Type of Job
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
No
Languages
English

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