Undergraduate Placement Human Resources Birmingham 2019

Undergraduate placement

These eleven-month placements are for students who need to complete a placement as part of their degree. You’ll work alongside graduate trainees and experienced professionals on everyday projects. So you’ll get a good insight into working life at PwC.

Internal Firm Services

Internal Firm Services business area is responsible for providing generalist HC support across our business which is comprised of over 17,000 UK employees across 35 offices. The HC team acts as a liaison, advisor and facilitator between the business and specialist HC support teams, allowing PwC to operate effectively to meet its people agenda.

HC Quality & Service (HC Q&S)

HC Q&S are a pivotal component of the HC Service Delivery team in PwC UK. The team work closely with our outsource provider Conduentto ensure services are delivered consistently for our Human Capital Customer Services (HCCS) function.

HC Q&S are a small yet dynamic team who sit within HC. The team handle all exceptions across HC, monitor all HC Issues and complete all HC related administration. HC Q&S undertake Quality Analysis across multiple processes to stabilise and improve our offshore services. The Business Placement will offer you the opportunity to support and work on projects in our wider HC Service Delivery Team.

In a climate where many companies choose to outsource some or all of their services, this placement will gain you some valuable experience in outsource management. This business placement provides the opportunity to work within a market-leading professional services firm and develop the foundations of a marketing and business development career aligned to one of our regional, industry or service line business areas. It’s a genuinely interesting place to work and a hands-on role- the experience is gained by delivery and “doing” rather than sitting next to someone watching what they do. The nature of the role also provides opportunities to develop other “soft skills” highly valued by employers such as teamwork, leadership and influencing skills amongst others.

We expect this placement will give you hands on experience with a firm that has marketing and business development at the core of its strategy and it will be challenging, exciting, fast paced and most of all rewarding.

Responsibilities (may vary)

• Undertake administration that can only be completed in the UK or not appropriate to outsource, effectively and accurately

• Provide Project Support by undertaking User Acceptance Testing (UAT) and Operational Readiness Testing (ORT)

• Perform ongoing Quality Analysis

• Produce reports for daily and monthly MI for HC

• Grant access for HC systems and regularly monitor users to keep costs minimal

• Identify Process Improvements

• Works effectively and in collaboration with outsource provider to help them deliver a client-focused outcome

• Brings curiosity and challenge so that processes and work practices are continuously improved.

What you’ll gain

By experiencing life inside one of the world’s largest professional services organisations, you’ll have a fantastic opportunity to build and work on your commercial awareness and interpersonal skills. Nothing can beat on-the-job experience for developing your skills - and you’ll get plenty of it, both within PwC and on-site with clients - but we’ll also steer you in the direction of appropriate training courses to develop you further. We’ll also be looking to boost your ability to soak up complex business information, as well as your professional confidence - factors which will make a real difference when you return for your last year at university.

What you need to get in

• You’ll need to be on course for a 2.1 degree or above in any subject

• You’ll need to be on four-year degree programme that features a sandwich placement element