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Customer Service Advisor in London

Communicate with clients and supplier partners to provide booking assistance, additional information and issue resolution. Work in a small company with open possibilities for advancement and additional projects!

What we offer:

  • 18,000-20,000k starting salary (reviewed after 3 month probationary period)
  • Commission on upselling
  • Lots of possibilities to advance and do additional projects that best suit your future development plans (marketing, sales, operations etc)
  • 4 days on 4 days off work schedule (plenty of free time!)
  • Monthly appraisals, development plans and coaching

What are you going to do

Shift Work

Day: 07:00 - 19:00

Night: 19:00 - 07:00

4 days on, 4 off

Must be available to do both shifts on a rotational basis.

Role and Responsibilities

  • Answer client/service provider calls politely and effectively, resolving any issues/queries they may have
  • Process client bookings and offer additional services related to their booking
  • Answer client/service provider emails articulately and within a timely manner ensuring SLA's are adhered to
  • Completing all of the assigned operational checks regarding client bookings
  • Assisting accounts team in collecting payment for all bookings prior to them taking place
  • Assisting management in facilitating any admin tasks that are required

We are a small company in a fast expanding market of travel services. We work with airlines, airports, credit card companies and big corporations, travel and entertainment agencies worldwide! Our services are available in over 700 airports and we currently have offices in London, New York and Los Angeles.

Our goal is to find a team member who is fairly new to the travel/business world and who is hungry to learn every aspect of the business and advance with their career in a open environment with new opportunities happening each day.

What we ask:

  • At least finished college A levels
  • Microsoft Office
  • Email and phone communication experience
  • Personable, eloquent and polite
  • Detail oriented and multitasker
  • Additional languages are a bonus!

Extra information

Education Level
College, University
Location
London
Working hours per week
35 - 40
Type of Contract
Graduate Jobs, Full Time Jobs
Salary indication
Between £18000 and £20000 per year
Responsible for
Customer Service, Operational Task, Administration, Marketing
Type of Job
Sales, Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
No
Languages
English

London | Sales Jobs | Customer Service Jobs | Help Desk Employee | Sales Representative | Graduate Jobs | Full Time Jobs | College | University

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