About The... We’ve got an opportunity for a Technology specialist - Service Operations Support to join our Digital & Online team within Technology, based in Bradford. It's an exciting time to join this fast paced work environment. ...
We’ve got an opportunity for a Technology specialist - Service Operations Support to join our Digital & Online team within Technology, based in Bradford. It's an exciting time to join this fast paced work environment.
You will work in an integral role supporting colleagues mainly across our Online business. This role will involve working in a fast paced environment where you will be responsible for providing remote support for our colleagues and customers on Technology within the Digital & Online team.
Here at Morrisons you will do the following;
Service support with the ability to maintain SLAs
Take lead on Incident support & problem management for the Digital and Online Domain
Own Service Improvement plans across multiple products and services
Engage and lead on Google Communities support for Digital & Online
Take ownerships of issues by coordinating across multiple suppliers to achieve resolution
Take Lead on Risk, Audit actions working alongside colleagues across Technology
Stakeholder engagement, including external suppliers/contractors
Ownership of incident/issue updates to Online business teams, stores and Suppliers
Provide clear direction to customers (colleagues)
Input into service transition working alongside Service Delivery, Transition Managers
Support the business, sometimes outside of the usual core working hours for which time off in lieu will be available
To succeed in the role, you should have:
Understanding of E-commerce platforms and working practises alongside operations experience (highly desirable)
Good knowledge of ITIL policies and procedures to be able to provide credible advise & respond (highly desirable)
Good awareness of technology although training can be provided to upskill in particular areas
Previous experience of working with outsourced Technology offshore teams
The ability to understand customers requirements and respond to their feedback
The ability to deliver excellent customer service every day
The ability to build relationships with stakeholders
Dynamic and a ‘can do’ attitude
Ability to deliver under pressure and in situations of ambiguity
Good problem solving skills and ability to provide solutions
Good Technology skills (Current standards i.e G-Suite, Confluence, Jira)
Agile, ITIL, DevOps aware
Innovative - Fresh Ideas
Good planning, prioritisation and decision making
Retail Industry experience, highly desirable
Operations support (Service Management)
Our fresh digital thinking is driving a giant change programme that will make Morrisons a digitally focused retailer. And we’re reinventing our tech and opening up new opportunities from mobile first to the cloud.
We’re making improvements across our diverse business. We’re revolutionising our online journeys and making our processes faster, simpler and smarter to provide the freshest of products and an even better experience to millions of customers and over 111,000 colleagues.
Our aim to offer more of what matters extends to our employees too. Join us and you can expect to enjoy great career prospects and a very competitive pay and benefits package. In addition to an attractive salary, we offer a discount card for you and two for friends or family members giving you 10% off your shopping in Morrisons. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides.
We are an equal opportunities employer and welcome applications from all sections of the community.
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