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Senior Operations Manager (Northampton Distribution Centre)

Senior Operations Manager (E-Comm) – Northampton Distribution... This is a fantastic opportunity to come and work for a company voted 5th in the Great Place to Work (Best Large Workplaces) awards 2018, and Number 15 in Europe...

Job description

Senior Operations Manager (E-Comm) – Northampton Distribution Centre

This is a fantastic opportunity to come and work for a company voted 5th in the Great Place to Work (Best Large Workplaces) awards 2018, and Number 15 in Europe in 2017! We have over 450 stores and over 310 Groom Rooms and are the UK's number one pet care retailer. Our business is fast-paced, innovative and fun and it's our people that make the difference.

Job Description:

• Reporting to the General Manager, responsible for managing the Distribution Centre to ensure all KPI’s and costs are met.

• In the absence of the General Manager, responsible for managing all aspects of the site operation.

• Identify opportunities for continuous improvement and added value whilst key service levels are not affected.

• Manage agreed stock levels to ensure the operation consistently meets the requirements of the business.

• Manage and develop the Operational Team to create a highly successful and engaged team.

• Ensure a proactive approach to risk management and adherence to site health & safety regulations to ensure a safe working environment.

• Ensure the Site provides first class service to all Stores.

• Work with DC Senior Management team to provide best service to stores.

• Promote Company values within the DC to create a good working environment.

• Pro-active approach to colleague engagement ensuring visibility across all shift patterns

• Responsible for developing a collaborative relationship with internal teams and suppliers to ensure that communication within the operation is consistent.

Nature and Scope

• Work to agreed budget levels and KPI’s.

• Interpret all reports to ensure smooth running of the Site.

• Ensure that the correct resource levels are maintained.

• Work with senior management team to create a good working environment across the site.

• Promote company values and ensure all colleagues live the values.

• Produce weekly and monthly service level reports.

• Promote a safe working environment, whilst ensuring all colleagues comply with Health and Safety regulations.

• In liaison with the General Manager, manage the relationships with transport.

• Develop an empowering management culture.

• Front line ‘hands on’ manager

• To ensure that the general standard of housekeeping is to agreed standards

• Will act upon and follow up any other reasonable requests as identified by senior management.

Person Specification

• Action oriented with a proven track record of managing and delivering change within a fast moving distribution environment.

• Knowledge and experience of materials handling equipment, together with warehouse management systems.

• Managed service level agreements (SLA’s) and key performance indicators (KPI’s.)

• A proven leader who takes pride in the development of teams.

• Managed budgets and negotiated contracts.

• Has knowledge of wider aspects of the supply chain.

• Implementing continuous improvement initiatives.

• Exceptional people management skills.

• Energy and tenacity to succeed in a fast paced environment.


• Forward-thinking and competitive with a store centric focus.

• People leader within the site.

• Focus and detail on cost control.

• Excellent communicator.

• Self starter and highly motivated with high energy level

• Very strong attention to detail and data analysis.

• Strong commercial acumen.

• Customer focus.

• Creative and resourceful under pressure.

• Results orientated.

• Team player within the wider business.


• Ability to build and motivate teams.

• Excellent people management and first class, proven leadership skills.

• Skilled in Human Resources and Health & Safety.

• Planning skills.

• Robust IT skills.

• Change management skills.

• Project management skills.

• Communication skills, both verbal and written.

• Commercial skills and experience e.g. budget prep, financial management, investment project expenditure

• Management, cost control and business case development.

• Capable and committed to developing the team and helping them, manage their career progression.

Education & Achievement

• Educated to degree standard or equivalent.

• Track record of success in both operational and managerial roles.

• Several years’ experience within a management position within Distribution Centre Management, preferable in a Retail or similarly fast paced, high volume environment.

The Benefits

• Up to £54,000 per annum (depending upon experience)

• Access to various individual development tools

• 28 holiday days (including bank holidays) rising to 33 after 2 years’ service

• Bonus – based upon EBITDA & personal objectives

• Pets at Home “Treats” which includes Childcare Vouchers, Bike to Work Schemes, discounts and much more

• Pension scheme - You’ll have the opportunity to join the Pets Pension from day 1 of joining us and the company will contribute to your pension plan so long as you meet the auto-enrolment criteria

• Colleague Discount – 20% discount for you (plus one family member)

• Charity leave – you are entitled to have one paid day’s leave each year to work for your favourite animal related charity

• Celebrating Special Celebrations? You’ll get 1 extra week off and a gift to celebrate your wedding or civil partnership, and a gift from us if you are expecting or adopting a baby

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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