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Temporary ID Coordinators in Manchester

Job description

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Role: ID Unit Coordinator (8 months Fixed Term Contract)


Location: Hangar 1, Manchester Airport


Working Hours: 37.5


Job Purpose: This role is responsible for ensuring the effective organisation and delivery of Airport ID’s  for all relevant staff


Key Responsibilities:


  • Accurate inputting of data into highly complex systems
  • Able to follow detailed and lengthy procedures which are bespoke to  ten different airport bases
  • Create project plans for delivery of IDs in timely manner in line with operational demands
  • Escalate and resolve complex cases in liaison with the airport ID teams and relevant Thomas Cook management teams
  • Develop strong  external relationships with the airport ID teams and employee referees
  • Interrogate data to identify gaps in employment history to ensure a complete and accountable five year history
  • Proactively assess applications to identify risks and escalate them appropriately to the relevant Thomas Cook management teams
  • Daily prioritisation of workload and tasks to ensure the timely receipt of requested information


Key Performance Indicators:


  • Ensuring delivery of ID process in line with operational timescales
  • Sending out the reference links within timescale targets
  • Completing applications to ensure no negative effect on the operation



Capabilities Profile – technical skills/knowledge, experience & track record.


Must have:

  • Ability to follow detailed and lengthy procedures with a good eye for detail
  • Highly skilled in problem solving and able to take a proactive approach in escalating and resolving complex issues
  • Proficiency in Excel and Word Target driven and able to cope under pressure working to tight deadlines
  • Strong communicator and confident in challenging
  • Be able to take accountability for delivery of results
  • Be able to travel
  • Highly organised with an ability to process sensitive information and maintain confidentiality


Dotted Line reports/ Key Stakeholders:

  • Crewing
  • Rostering
  • Flight Ops
  • Cabin Services
  • Engineering


Closing date: Wednesday 31st October 2018


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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