Russian Customer Care Advisor NIGHTS (4 on 4 off) in Watford

Job description

Russian speaking – Customer Care Advisor – NIGHTS (4 on 4 off)
 
Our clients customers are at the heart of everything they do, which means that we try to get things right for them first time, every time. They operate 24/7, they’re multi-channel and they are truly global. They are an energetic, friendly bunch and they thrive in an ever-changing business. Whether they’re reviewing orders, making sure customers are protected when they shop with them or whether it’s having a chat with a customer seeking that perfect outfit, they enjoy being a part of our client’s journey and being a part of its success.

There’s nothing that excites our client more than finding talent, fuelling it, then letting it fly. Whether it’s developing the careers of their staff or investing in a new tech platform, they love knowing that they truly keep fashion moving forward.

Job Description

Russian Speaking Customer Care Advisor NIGHTS (4 on 4 off)

Where is it based: Leavesden, Watford WD25
                       
Customer Care is a 24×7 operation, 365 days a year you’ll be expected to flex days and time of day in addition to working extra hours particularly during peak trading periods. They are looking for fluent Dutch speakers across their day shifts.
Your role will involve working on many different platforms from live chat, email, telephone to social media, you are on-hand to offer care to all our customers from around the globe. It’s about making the whole customer journey as seamless as it can be.
 
What you’ll be doing…
 

  • To ensure customers queries are answered with the aim of a first time resolution
  • Translation between Russian and English
  • To ensure that queries are responded to within our agreed response time
  • To ensure the best Customer Care experience is given to all customers
  • To achieve KPI’s whilst maintaining excellent quality
  • To handle customers across different platforms, including Social Media, Email and Live Chat
  • You will work with your colleagues across Customer Care to identify and highlight trends in any customer queries
  • Support translation requests

 
We’d love to meet someone who has…
 

  • Proven previous experience in a Customer Care role (face to face or in a contact centre)
  • Fluent in Russian & English
  • Good PC and typing skills
  • Excellent written and verbal communication skills
  • Ability to work in a team
  • Good attention to detail
  • Flexible to work shifts

 
What’s in it for you…

  • Generous salary, bonus and pension matching
  • Great development programmes
  • Amazing offices and great culture
  • 40% discount of all branded and non-branded clothing and 20% off beauty
  • 25 days holiday + one additional day for their birthday
  • Frequent sample sales
  • Fully subsidised Summer and Christmas Party
  • Free fruit, teas and coffee daily
  • Subsidised canteen
  • FREE, 24-hour, state of the art gym (with classes)
  • Free shuttle bus (timetable provided on offer of employment) – this benefit is for employees only and cannot be used to attend an assessment centre
  • Free parking

Extra information

Location
Watford
Published at
12-11-2018
Type of Job
Logistics jobs
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No

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