Marketing, CRM & Customer Support Officer in London

Lead the delivery of proactive and reactive communications for venue and agency partners who will be delivering The FA People’s Cup through first-class support (online, email and phone) Support The FA People’s Cup marketing team to deliver The FA People’s Cup Support The FA People’s Cup marketing team in the development and delivery of creative assets and ensure that all relevant FA Group channels (such as TheFA.com, County FA’s) support the initiative Execute additional tasks as required in order to meet FA Group changing priorities. This role is based at Wembley Stadium.

What we offer:

  • Experiance
  • A door way to the Marketing Industry
  • Potential tickets to matches.

What are you going to do

Customer Support accountabilities:

  • Manage all incoming enquiries from FA People's Cup participants via the website, email or telephone
  • Prepare high quality, original and standard written responses to all enquiries.
  • To provide customer service support for the sign-up process to The FA People's Cup.
  • Produce a weekly report on participant sign-ups and other relevant data throughout the campaign and distribute to all relevant parties.
  • Liaise with internal teams to ensure the website and participant sign-up portal work effectively.
  • To ensure Customer Charter deadlines are adhered to.
  • To oversee and implement measures to improve customer contact management and ensure data is used effectively.
  • Improve the external perceptions of The FA amongst FA People's Cup participants.

CRM accountabilities:

Plan and deliver a Customer Relationship Management (CRM) plan that includes well targeted, segmented email marketing campaigns to potential and existing participants.

Consider the end to end customer journey with a 'customer first' mentality in the development of email campaigns and identify opportunities to personalise the participant experience in all relevant communications.

Ensure each customer audience receives the right communications in terms of quality and frequency.

Track key KPIs of email campaigns to report back to the business on performance, i.e. open rates etc.

Adhere to the necessary campaign governance processes and ensure data cleanliness within customer data.

What we ask:

  • No minimum education required
  • Experience in customer support.
  • Excellent communication skills.
  • Effective and supportive team player.
  • Excellent project management skills
  • Experience in CRM, digital and email marketing.
  • Proficient skills in Microsoft Office.
  • Ability to organise and support marketing activity.

Extra information

Education Level
Secondary School, College, University, Other
Location
London
Working hours per week
40 - 40
Type of Contract
Temporary Full Time
Salary indication
Between £2,000 and £2,300 per month
Responsible for
Operational Tasks
Published at
21-11-2018
Type of Job
Admin / Secretarial, Advertising / Marketing / PR
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
Yes
Languages
English

London | Admin Jobs | Marketing Jobs | Administrator | Temporary Full Time | Secondary School | College | University | Other

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