Purpose of role: Provide employee relations support and advice to the Retail Management teams across GB and NI. Coach line managers on employee relations cases and HR Policies and undertake basic case management of Employment Tribunals. Assist the Employee Relations Manager to deliver an effective Employee Relations function. When supporting on cases considers the relevant legislation and keeps the Company compliant
Reports to: Employee Relations Manager
Support and coach line managers at all levels of the business, providing accurate and timely advice on, disciplinary, grievance, capability (sickness and performance) and probation cases
Coach and advise line managers on the business risk for disciplinary cases (with the exception of AWOL) where the proposed sanction is written warning and above
Review ER letters and provide feedback to line managers on whether the content is clear, objective and legally compliant and manage this within the SLA timescales
Support and coach line managers on other ER policies and matters e.g. flexible working, family leave, holiday, working hours etc.
Work collaboratively with other ERUK team members by sharing best practice and assisting with cases, as and when required
Accurately update ER trackers to agreed timescales
Review the accuracy of any variation to contract for managers, produced as an outcome of an ER case before they are issued e.g. transfer / demotion / restructure / flexible working
Adhering to Payroll deadlines informs HR Admin of any changes to a manager’s terms and conditions as a consequence of an ER case e.g. transfer / demotion / restructure / flexible working etc.
Support the ER Manager in providing timely and accurate responses to high profile employee relations queries
Support senior managers in dealing with high profile ER cases giving accurate and timely advice; note taking; and support on letter writing.
Liaise with external legal providers and key stakeholders in non-complex claims in order to facilitate the case within the legal deadlines
Attend occasional employment tribunals to support the key witnesses and represent the business and use key learnings to improve the quality of future advice and limit business risk
Keep up-to-date with all legislation changes which affect the business
Support the ER Manager in reviewing and amending all policies, procedures, templates, contracts and the handbook to reflect any legislation changes and / or best practice
Support the ER Manager in effectively communicating any amendments to line managers, through the appropriate channels
Actively participate in ad hoc HR projects across the wider team
Support on the reporting of all the key measures and review the results in order to input in to process improvement (e.g. collusion report; Turnbull report; Conference call documents; KPIs; HR Weekly Update)
Carry out HR Audits and review on an ongoing basis so that it is fit for purpose and delivers improvements and protection from risk
Contribute to process improvements for all aspects of ER, as required
Any other duties assigned.
Experience in Employee Relations in a fast moving, multi-site organisation; including practical experience in managing day to day ER cases
Up-to-date working knowledge of employment law
Strong influencing skills
Ability to coach others on ER cases
Ability to communicate effectively and build relationships at all levels
Ability to work well under pressure
Ability to demonstrate credibility within the organisation