French/Dutch speaking Customer Service Representative for an automotive company

We are looking for a Customer Service Representative who can start as soon as possible. Do you speak French, Dutch and English fluently and do you like assisting people and helping them on their way by telephone? This is the perfect job for you!

What are you going to do

As a Customer Service Representative S24h you answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through this organisation authorized service providers. The philosophy is to ensure the customer is mobile again as quickly as possible. The Customer Service24h department of a German automotive company is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance.

What We Offer

  • Work in a growing international company in a young, ambitious, professional and dynamic environment
  • The salary for this position is based on a 35 hour week and amounts to € 1720.25- per month gross. (Shifts including nights and weekends)
  • Shifts including nights and weekends (a shift allowance based on actual hours is paid).
  • Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and a pension plan are just some of the secondary benefits

What we ask:

  • At least finished high school
  • Customer care experience is a plus
  • Fluent Dutch, English and French
  • Good communication skills
  • Good written and verbal skills
  • Advanced negotiation skills
  • Team player
  • Computer literacy
  • Good understanding of customer satisfaction
  • Open-minded to a diversity of cultures
  • Ability to prioritize, analyze, plan and coordinate with high volumes

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

The Customer Assistance Center Maastricht (CAC) of this company is the central point of contact in Europe, caring for the needs of current, prospective and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. 

Status
Open
Education Level
Secondary School, College
Location
Foreign: Abroad
Working hours per week
30 - 40
Type of Contract
Graduate Jobs, Full Time Jobs, Temporary Full Time
Responsible for
You answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through this organisation authorized service providers
Published at
06-11-2019
Type of Job
Admin / Secretarial, Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
No
Languages
English, French, Dutch

Foreign: The Netherlands | Admin Jobs | Customer Service Jobs | Administrator Jobs | Back Office Employee | Call Centre Staff | Help Desk Employee | Graduate Jobs | Full Time Jobs | Temporary Full Time | Secondary School | College

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