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Team Leader in Edinburgh

Job description

For our Customer Service Center in Edinburgh we are looking for a Team Leader.
This is a Full Time, permanent position and you will be based within our prime location in Edinburgh City Centre with an excellent work environment and facilities.
Our operational hours are Monday to Friday, 6am – 9pm and at the weekend between 6am – 6pm. As a result, we would require you to be flexible and work any 5 out of 7 days per week.
H&M’s Global Customer Service is a multichannel and multi-brand organisation with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right! Today Customer Service has around 2,300 employees globally and has established 9 Customer Contact Centres around the world, so far. 
Are you ready to lead and inspire a team of up to 16 agents to offer the very best customer service for our customers? THEN WE ARE LOOKING FOR YOU!
Work Description
The role of an H&M Team Leader comes with a wide range of responsibilities, lots of rewards and fun!  Your main responsibilities include:
Being a strong leader who builds their team, leads by example and drives goals whilst developing yourself and others.
Constantly improving the overall performance of your Agents using feedback and coaching
Being focused on customer value and providing the best solutions for our customers.
Identifying future talent and developing colleagues to provide a succession pipeline.
The ability to oversee not only your own team but the overall operation of the Centre as required.
Our requirements
Just like everyone at H&M, we require you are business minded, social, open and ambitious team player full of drive and optimism.
Your personal qualities must include:
Experience in a Leadership role is essential
A strong focus on developing people
Putting the customer at they heart of everything you do
The ability to prioritise and plan ahead for our colleagues, business and customers
Being fair, empathetic and committed to both the business and the wellbeing of our colleagues
Adaptable and flexible to change
A problem solver who focuses on solutions, proposing new routines and decision making
A team player who is open minded and can communicate clearly
Ability to cope with a high workload
Ability to lead with vision and drive goals forward
Computer literacy
Fluent in English spoken and written
Please apply by attaching your cv and cover letter to detail how you meet this criteria as soon as possible but by 31st December 2018 at the latest.

Extra information

Type of Job
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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