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Travel Operations Internship Role (Mandarin/English Speaking) in Chislehurst

Supporting the Operations Team with the smooth running of their travel programmes around the UK/Europe.

What are you going to do

Reporting to Operations Director.

Specific responsibilities and accountabilities:

  • Ensuring all administration has been completed prior to the departure of each Programme Manager and their group.

This includes ensuring:

  • All training including crisis management and Health and Safety has been completed.
  • Client Conversations to ascertain what it is that they require.
  • All monies, credit cards and electrical equipment are issued correctly at start of each Programme Manager's period of employment.
  • All travel arrangements for Programme Managers to and from various cities in Northern Europe are booked, confirmed and paid for.
  • All Programme Managers are fully briefed on their itinerary – accommodation, transport, attractions and suppliers.
  • Programme Managers briefing packs contain the correct information and any tickets, vouchers that may be required while "on the road".
  • Keep clear, concise and correct records of all incidents/emergencies reported by Programme Managers.
  • Answering phones during the season that come to the ECE office, and dealing with phone calls from Programme Managers and Suppliers, as well as taking messages and handing calls to Ops team.
  • Collecting expenses, evaluations, phones and information.
  • General Administration and Data Management and booking of services.

What we offer:

  • Expenses for Transport
  • Expenses for Lunch
  • Opportunity to work in experience travel operations team

What we ask:

  • You should be registered as a university student
  • Organised, motivated and keen to learn
  • Attention to Detail
  • Interested in Travel

Extra information

Education Level
Working hours per week
37 - 37
Type of Contract
Salary indication
Between £0 and £600 per month
Responsible for
Operational Tasks
Type of Job
Admin / Secretarial
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required
English, Chinese

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