We are currently seeking a native Italian Customer Service Agent with good knowledge of the English language to complete the existing Adobe team.
In the role of customer support representative for Adobe, you are responsible for solving issues with Adobe products and advising customers on how to use their products. You are also responsible for answering customer service questions and providing product information. Next, to that, you will need to try to retain customers who want to cancel their subscription for Adobe and you will reach out to customers who use pirated software and offer them legitimate subscriptions.
After a 5-week training in a broad range of Adobe applications, you become Adobe’s first point of contact with their end-users. Supported by professional colleagues, processes & software-tools (such as a Knowledge database and Customer Relationship Management) you are able to handle customer service inquiries from Adobe’s customers via phone, chat and email. Your customer friendly attitude and hands-on approach are the key elements in driving Adobe customer experience to the max and making sure you resolve all open issues.
The languages required for this position are native Italian and a good level of English. Knowledge of Spanish is an asset. A commercial/sales related background is desired.
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