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Customer Operations Associate at Homeppl (Techstars) in London

At Homeppl, we are helping people to own their creditworthiness to enable them to get access to their desired rental property or financial product. Homeppl is looking for a Customer Success Analyst (Intern) to join the Operations and Customer Success team within a fast-growing FinTech startup. You will provide support to ensure that they get exceptional customer service experience. In this role, you will serve as the main contact point between users and Homeppl and helping individuals gain access to residential and financial opportunities. You will also be using innovative technologies including our own proprietary technology to manage our daily operations. This role is an initial 3 month contract with the potential to extend or convert to full-time; available to start immediately.

What are you going to do

You will be:

  • Assisting customers and clients over live-chat, emails, and phone
  • Working proactively and efficiently to quickly resolve their queries and issues
  • Working closely with the Business Development / Sales and Product and Tech to see where we can improve in our processes, tools, and products
  • Collect and analyse customer and client insights
  • Contribute to business and operations strategy of a high-growth start-up

You should be:

  • Empathetic to understand varied customer personalities and needs
  • Comfortable and energetic when communicating with others - whether that's via email or on the phone
  • Able to communicate well; demonstrating excellent verbal and written communication skills
  • Proactive with identifying ways to improve the customer and user experience at Homeppl
  • Able to work in a fast paced entrepreneurial environment

What we offer

  • Working from Rise (FinTech focused co-working space, created by Barclays) in the heart of Shoreditch, London
  • Being part of a vibrant, dynamic, and creative entrepreneurial environment
  • Pints, pizza, and ping-pong on Fridays
  • Free yoga and fitness classes
  • Stocked fruit and snack cupboard

What we ask:

  • At least finished high school
  • Operations
  • Operations Management
  • Customer Service
  • Entrepreneurship
  • Experience in Customer Service or Startups preferred

Extra information


Homeppl is on a mission to ease consumption with personal data, allowing people to own their validated personal data and be pre-approved to rent properties as well as secure other products related to money, insurance, and property.

By creating a product that validates 200+ fields of proprietary personal data, owned by the user, Homeppl allows anyone to carry their validated data anywhere. It solves the existing broken process of verification of personal data: 500M adults in OECD countries without credit record, due diligence takes on average 240 hours, and the process is repetitive.

Since May '17, Homeppl has grown by more than 2,500%. Homeppl distributes its product via the rental market in the UK. It's completely free for tenants.

Homeppl is a Techstars Barclays London 2017 company and is backed by Tier 1 Fintech and Proptech investors.

Education Level
Working hours per week
40 - 40
Type of Contract
Graduate Jobs, Full Time Jobs
Salary indication
Between £12,000 and £21,000 Per Year
Responsible for
Operations and Customer Service
Type of Job
Project Management, Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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