Technology Analyst - Network Services Quality in Bradford

We’re recruiting for a Technology Analyst to join our Technology team at our support centre in Bradford on a full time, permanent basis.

You will be responsible for all matters relating to day to day conduct of Network Operation (Voice and Data- LAN, WAN, WIFI) by Morrisons selected partner for incident, problem and change & service requests within an ITIL framework.

In the role you’ll do things like this;

• Ensure that service is delivered by Morrisons network partner is delivered to SLA

• Keep a track of open issues pending action and ensure remedial action is in place

• Ensure all network change activity is raised in Morrisons change management toolset and as required attend the change authorisation board meetings

• Negotiate & agree the timings for all changes raised by working with the relevant Service Delivery Managers across the department

• Assist in the processing of network related requests for work

 You’ll need skills and experience like this;  

• You will have experience of working in a similar role

• Experience of working within a complex service, multi vendor environment

• Experience of building strong relationships with stakeholders

• Knowledge of ITIL principles

• A working knowledge of WAN, LAN, WiFi, Voice, DNS, VPN’s, Firewalls

Putting our customers and colleagues first, our teams champion safety, quality, legality and integrity across every aspect of our business. We keep a close eye on everything to provide products and services our customers, stakeholders and communities can trust.

Caring about our customers and colleagues, we build our brand and put new ideas into action on Market Street. We audit stores and manage any incidents. We consult with government and agencies on new developments. We keep everyone safe and make sure everything is legal and top-notch quality from our logistics and manufacturing sites to our stores, suppliers and own-brand products.