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Technical Support Manager in Milton Keynes

Work for TESCO! One of the biggest and most successful supermarkets in the UK.

Job description

About the role

Tesco Maintenance are currently looking to a recruit a Technical Support Manager to work as part of the Maintenance Support Team. At Tesco, our stores and offices couldn’t function without the support of our Maintenance Team. The Technical Support Manager is accountable for leading a team of Service Support Engineers. Motivating and supporting the team in delivering high quality technical support to our colleagues throughout Tesco Maintenance. Working in partnership with colleagues across the business to identify opportunities for continuous improvement and work as part of a wider team to deliver these improvements to our stores.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

You will be responsible for
  • Making Tesco a great place to work and shop.
  • Leading a team to provide remote technical support for proactive diagnosis of maintenance problems to bring them to a permanent and timely solution.
  • Using knowledge and insights to identify and improve operational problems throughout the Refrigeration & HVAC, Store Equipment and Brand technical field teams.
  • Identify opportunities to deliver operational improvement and value added benefits through trend analysis.
  • Ensuring all people policies and procedures are met.
  • Developing and leading a high performing team, giving them the opportunities to be their best.
  • Managing my budgets effectively, always being cost conscious.
  • Following our Business Code of Conduct and always acting with integrity and due diligence.
  • Leading a team of 12 x Technical support engineers.
You will need
  • 5 years’ experience of working in Maintenance or Engineering environment
  • Health and Safety Management
  • People Leadership and Development
  • Experience in budget management.
  • Influencing and Stakeholder Management Skills
  • Comfortable in using the Microsoft Office Suite.
  • Data Analysis.
  • UK driving licence

Ideal additional skills include:

  • Time served in a technical discipline.
  • Project management
  • Problem solving
  • Commercial and business acumen
  • Building internal and external networks
  • Change management
About us

At Tesco Maintenance, it’s our people that make us one of the leading retail maintenance providers in the UK. We operate in over 3,500 Tesco and One Stop stores, distribution centres, Tesco banks and head offices, to deliver first class maintenance and engineering solutions and support. 

With our comprehensive induction and our technical competency plan, we invest in training for our field colleagues to have the right level of skills and expertise for each role to work safely and provide first-rate asset management across our estate. We create a culture where every colleague is competent, motivated and professional, maximising the level of support we offer to Tesco stores. 

From multi-skilled, to technically-savvy technicians, we’ve got it covered. Our Operations and Maintenance Managers span the entirety of the UK; technically-minded individuals who support our field engineers to get the job done.  Our Engineering team work internationally to introduce a broad spectrum of award-winning new technological initiatives; from compliance testing to refrigeration, security to sustainability.  

Everything we do in Tesco Maintenance is focused on supporting continuous improvement to the overall shopping experience for our customers. 

What’s in it for you

We offer an excellent benefits package that helps make Tesco Maintenance a great place to work. These include but aren’t limited to…

  • A Colleague Clubcard, giving you 10% discount on your Tesco shopping throughout the year, both in-store and on-line.
  • Eligibility for the annual colleague bonus plan.
  • Access to our competitive pension scheme and life assurance policy.
  • Uniform and personal protection equipment along with the right tools to ensure comfort and safety in the working environment.
  • Regular exposure to Tesco deals, discounts and offers.
  • A smarter working environment, friendly colleague atmosphere and subsidized onsite canteen. 
  • Training and career development opportunities within Maintenance and the wider business, as well as support from a large regional team and in house technical specialists. 
  • 25 days holiday (plus bank holidays in lieu if worked), increasing with length of service. 
  • Company car allowance.
  • Long service awards starting after 15 years.

Extra information

Milton Keynes
Type of Job
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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