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Maintenance Liaison Controller in Manchester

Job description

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Role: MSC Maintenance Liaison Controller


Location: Manchester Hangar


Working Hours: 37


Job Purpose: Control of company assets during outsourced maintenance events and materials cost effective service provision to protect RTS of fleet aircraft


Key Responsibilities:


  • Provide on-site representation at third party facilities, acts a as a focal point and interface between TCAE and the contracted MRO
  • Provides detailed daily status reports and feedback to liaison engineer during all outsourced base maintenance activities and notifies MSC senior management of any issues in relation to high cost material, potential delays in return to service and safety issues.
  • Ensure all relevant transactions / inputs are updated on AMOS accurately  (including outgoing despatch notes, airway bill information, material provided direct to the MRO from the supplier
  • Remain conversant with the contractual obligations of the MRO with regard to the contents  of the Aircraft Maintenance support and interface agreements and ensures these are adhered to
  • Processing of all outsourced Base Maintenance invoices in a timely manner, keeping detailed spreadsheet records of all invoices.
  • To be cost conscious and challenge suppliers to minimise costs to TCG
  • Maintains awareness of all relevant company procedures, including EASA & CAA regulations and ensures all are adhered to during aircraft heavy maintenance inputs
  • To carry out tasks as detailed by the Heavy Maintenance Liaison Manager and MSC management team and other tasks as requested by MSC management



Key Performance Indicators

  • On time RTS in relation to material requirements
  • On time processing of all invoices and recharges
  • Outsourced base maintenance input pre-loads are managed correctly



Capabilities Profile – technical skills/knowledge, experience & track record.


Must have:


  • Takes ownership and is able to work unsupervised
  • Flexibility in approach to work, will be required to travel abroad for extended periods of time
  • Knowledge of contracts and regulations
  • Aviation material purchasing experience
  • Strong communication, organisation and negotiation skills



  • Heavy maintenance experience


Qualifications, Training, Professional Memberships or Accreditations


  • Experienced user of Microsoft office
  • AMOS
  • Must hold a valid passport


Closing date: 15 March 2019


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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