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Talent Manager for At Your Service in London

To fulfil client booking requirements & to maintain and develop At Your Service Event Staffing Ltd’s accounts in accordance with agreed business plans to enhance the company’s reputation and generate business growth from satisfied clients. Working on site at client assigments will be an integral part of the role to monitor and appraise Temporary Workers and company performance.

What are you going to do

The booking of Temporary Workers to client assignments, client management and the induction cycle of Temporary
Workers including recruitment, interview, company induction, training and authorisation to work. Some support may be provided to Regional Offices on an ad hoc basis.

Key responsibilities and accountabilities:

  • Ensure that all Temporary Workers have sufficient skill, competency and experience to be able to
    conduct tasks which are reasonably requested of them with particular regard to health and safety
  • Respond to and follow up candidate applications.
  • Manage the induction cycle for successful applicants including conducting interviews, inductions and
    training sessions as required.
  • Ensure that all Temporary Workers are Authorised to Work at all times.
  • Ensure compliance with our equal opportunities, health and safety and other company policies and
    rollout new legislation / policies as appropriate.
  • Proactively maintain and develop the company’s computerised customer and employee database.
  • Evaluate training needs and conduct performance appraisals of Temporary Workers.
  • Establish, maintain and develop relationships with clients including regular visits and follow up contact.
  • Process client orders and enter client assignments to the Booker System.
  • Book suitable Temporary Workers to client assignments and manage ongoing requirements including
    such amendments as may be required.
  • Ensure that the administration and record keeping required of the position is completed accurately and
    on time to adhere to all specified procedures, processes and standards.
  • Produce worksheets prior to events and entry of staff hours and expenses as required thereafter in
    preparation for payroll processing.
  • Monitor and report on activities and provide relevant management information including timesheet
    management as required.
  • Liaise and attend meetings with other company functions necessary to perform duties and aid business
    and organisational development.
  • Increase the pool of available waiting staff by proactively contributing to recruitment initiatives and
    Identify and suggest improvements to new and existing procedures.
  • Raise the profile of At Your Service Event Staffing Ltd as the country’s leading supplier of event support

What we offer

  • Gain some really useful life skills that will help you in your life and career ahead. The testament of this is the extraordinary alumni of talented people who started their careers working for At Your Service.
  • Grounding experience in the hospitality and events industry giving you an excellent insight into a really dynamic business.
  • Enjoy working with us and find your time with us to be rewarding and fulfilling. In years to come we want you to look back at your ‘AYS’ days with fondness having made many life-long friends.
  • Competitive salary.

What we ask:

  • No minimum education required
  • Self-driven, results-oriented with a positive outlook and a clear focus on high quality and business profit. A natural forward planner who critically assesses own performance.
  • Must be mature and domestically secure. Able to commute reliably to office base. Able to work extended hours on occasions when required.
  • Able to communicate and motivate. You will be in constant verbal contact with clients, prospective and current Temporary Workers in addition to communicating with them via other media including written correspondence.
  • Must be adept in use of MS Office 2000 or later, particularly Excel and Word, and ideally Access or similar database to basic level, Internet and email. Ideally will have creative skills in Powerpoint & / or graphic design.
  • Must be a competent writer of business correspondence, quotations and proposals and be sufficiently numerate to be prepare statistical and profit and loss analysis.
  • Must be an excellent face-to-face and telephone communicator. Able to demonstrate success and experience managing client accounts and customers. Ideal background would be in event catering or recruitment.
  • Though internal full time staff management is not initially part of the job, responsibility and opportunity could grow with the development of the business, for example the prospect of recruiting and managing support staff. People-management skills, exper
  • Produce a weekly report of scheduled activities (historic & forthcoming). Achieve activities with prescribed time constraints. Plan diary to make best use of working day. Maintain records as required.

Extra information

Minimum of 2 years experience in a comparable role


  • Minimum of 3 A levels (or equivalent) Required
  • Basic Food Hygiene Certificate Preferred
  • Emergency First Aid at Work Preferred
  • Personal licence Preferred
  • CIEH Level 2 (or equivalent) Preferred
  • First Aid at Work Preferred
  • Intermediate Food Hygiene Certificate Preferred
  • WSET Qualified Preferred
  • Educated to Degree level Preferred
Education Level
Secondary School, College, University
Working hours per week
30 - 40
Type of Contract
Full Time Jobs
Responsible for
Talent Manager
Type of Job
Human Resources, Project Management
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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