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Customer Analyst - Insight in Bradford

About The... We are currently recruiting for a Customer Analyst to join our Insight team based out of Hilmore House in Bradford, on a full-time permanent basis. This role will be responsible for understanding our customers and...

Job description

About The Role

We are currently recruiting for a Customer Analyst to join our Insight team based out of Hilmore House in Bradford, on a full-time permanent basis.

This role will be responsible for understanding our customers and enabling us to put the customer at the heart of decision making within Marketing. This role is critical in achieving a truly Customer First organisation and the role holder will be responsible for:

  • Reporting to the Customer Insight Manager you'll work to generate customer centric insights which guide and motivate the Marketing Team to drive customer growth and grow return on investment.

  • Primarily the role will involve supporting the Marketing function, conducting customer analysis on our Marketing & Trade Plan activities and on our Seasonal Events.

  • Shouting about customer: Utilise various communications channels to bring customers to life within Marketing.

In this role you will be accountable for:

Customer

  • Bring a passion for putting customer first to Marketing

Colleague

  • Enable colleagues to get closer to customers by sharing customer feedback on a regular basis across a range of channels.

Operational

  • Working with a range of internal stakeholders to identify Customer Insight needs within Marketing

  • Developing & maintaining relationships with key agency suppliers

Sales, Profit and Cash

  • No direct budgetary responsibility, but an ability to work within a limited budget and drive down costs where necessary is required.

About You
Knowledge
  • A good understanding of the UK grocery market – ie Morrisons and our competitors

  • A good understanding of grocery shoppers, needs & behaviours

Skills

  • At least 2 years analytics experience, preferably in a retail environment

  • Experience in SQL coding

  • Advanced Excel

  • Desirable: Tableau, Statistical modelling

  • Ability to synthesise findings in a clear and concise way

  • Passionate about customers

  • The ability to manage and influence stakeholders at all levels of the business

  • Confident in speaking with customer and colleagues at all levels

  • An engaging & clear communicator

  • A problem solving approach and able to challenge existing process.

About The Company

Marketing is a fast-paced, high energy function that drives sales by putting the customer at the heart of everything we do. The marketing team are our brand champions, making sure we give customers what they want, at prices they like, and delivering an experience that's always unmistakably Morrisons. The team pioneers and delivers industry-leading work in a collaborative and friendly environment with a forward-thinking, people-focused culture. Work is always challenging, frequently fun, and the career prospects are exciting.

Our aim to offer more of what matters extends to our employees too. Join us and you can expect to enjoy great career prospects and a very competitive pay and benefits package. In addition to an attractive salary, we offer a discount card for you plus two more for friends or family members giving you 10% off your shopping in Morrisons. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides.

We are an equal opportunities employer and welcome applications from all sections of the community.

Extra information

Location
Bradford
Type of Job
Retail
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No

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