Technical Service Representative (m/f/d) in Maastricht

If you speak native German, are fluent in English and like to help others then this might your chance to start a career in Maastricht. We are looking for a Technical Service Representative who want to work for the world's most renowned customer service center in the automotive industry!

What are you going to do

Your role is to support the users with issues occurring while using the platforms and/or to provide information about the products and their functionalities.

Tasks & Responsibilities:

  • Handle incoming work from B2B customers and respond to the queries in a timely and professional manner
  • Analyze and investigate issues making use of acquired knowledge and available tools
  • Provide information and assistance in regards to tools (web applications) and processes; investigate reported problems
  • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service
  • Buddying/training tasks mentoring of junior staff

What we offer:

  • Full-time 40 hours per week
  • Relocation package
  • International work environment
  • Development plan tailored to your needs
  • Employee discount for health insurance
  • 200 vacation hours (based on full time employment)
  • Reimbursement of travel expenses to work
  • Pension plan
  • Attractive, experience-based salary plus result-oriented bonus

What we ask:

  • At least finished high school
  • Fluency in German and very good English skills (corporate language)
  • Strong affinity with IT - Computer literate (MS Windows Office)
  • Knowledge of automotive technology, Production and Aftersales Processes is an advantage
  • Strong analytical skills
  • Strong communication skills (B2B & B2C), both written and verbal
  • Strong skills and advanced experience in customer support and problem solving

Extra information

Education Level
Secondary School
Location
Foreign: Abroad
Working hours per week
40 - 40
Type of Contract
Graduate Jobs, Full Time Jobs
Responsible for
The Diagnistic Helpdesk (DHD) is the first point of contact for all inquiries
Published at
07-06-2019
Type of Job
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
No
Languages
English, German

Foreign: The Netherlands | Customer Service Jobs | Call Centre Staff | Help Desk Employee | Graduate Jobs | Full Time Jobs | Secondary School

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