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High-end vacation rentals (Summer Contract - London) in London Borough of Hackney

Join our busy Guest Relations team based at our Shoreditch office this summer and help us deliver our mission to create memorable experiences for our customers around the world. You'll be responsible for helping our guests before, during and after their stay in one of the many beautiful homes we manage in London.

What are you going to do

The Guest Relations team are responsible for:

  • Replying to guest emails and answering phone calls
  • Following up if there is an issue
  • Trouble-shooting maintenance problems
  • Liaising with in-house maintenance and housekeeping teams on guest requests and issues
  • Scheduling Meet & Greets for each guest with one of our Greeters
  • On occasion, carrying out Meet & Greet off site (at the rental home)
  • Answering questions about the home, neighborhood and city
  • Arranging additional concierge services when requested

What we offer

  • Competitive salary
  • Weekend lunch allowance
  • Weekly fresh fruit and bread deliveries, and unlimited tea and coffee
  • Opportunity to experience working in a growing business and one of the first movers in an exciting industry
  • Sociable office with regular drinks and other events

What we ask:

  • You should be registered as a university student
  • Excellent written and verbal communication
  • Experience dealing with customers
  • Quick learner and able to hit the ground running
  • Super organised and comfortable multi-tasking

Extra information

This role will include evening, weekend and Bank Holiday work, so please check this suits you before applying.

We have a range of vacancies for the summer season, with different working patterns from 20 hours per week to full time.

Due to the number of applications we receive, please include a covering letter and let us know why you'd like to join the Veeve team this summer.

Education Level
Secondary School, College, University
London Borough of Hackney
Working hours per week
20 - 40
Type of Contract
Weekend, Summer / Holiday Jobs, Temporary Full Time
Salary indication
Between £11.00 and £12.00 Per Hour
Responsible for
Helping deliver a great experience for our guests before, during and after their stay
Type of Job
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Weekend | Summer / Holiday Jobs | Temporary Full Time | Secondary School | College | University

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