35 - 40 hours per week
Between £22,000 and £23,000 Per Year
What are you going to do:
The Guest Relations team are responsible for:
- Ownership of the Guest relationship before, during and after the stay
- Rapid response to Guest emails and calls
- Following up if there is an issue until resolved to Guest satisfaction
- Trouble-shooting maintenance issues over the telephone
- Liaising with in-house maintenance and housekeeping teams regarding Guest requests and issues
- Dealing with a variety of people including HNWI
- Scheduling personal Meet & Greet for every Guest
- On occasion, carrying out Meet & Greets off-site at the rental home
- Providing information about Veeve homes, Cities & specific neighbourhoods
- Advising Guests on additional concierge services and arranging when requested
- Learning about all aspects of our service and operations
What we offer:
- Competitive starting salary of £22,000
- Induction programme and ongoing learning & development
- Career progression
- Varied, challenging work with responsibility and ownership
- Work in a growing start-up at an exciting time
- Sociable office with regular office/team drinks and events - we’ve done pub quizzes, office pizza parties, bowling, ping-pong, mini-golf, darts – you name it! - as well as relaxed drinks at our office local
- A different working pattern with 4 days off at a time (4 days on / 4 days off)
- Weekend lunch allowance
- Weekly fresh fruit and bread delivered to the office
- Unlimited tea and coffee
- Well-located office in Shoreditch – Old Street, Liverpool Street and Shoreditch High Street stations all nearby
- Perkbox membership with hundreds of perks, discounts and freebies from big-name brands
- Corporate gym discount at Virgin Active
- 28 days holiday including time-off in lieu for Bank Holidays
What we ask:
- At least finished university degree
- Excellent communication skills and strong EQ – you must be able to empathise and communicate well
- Responsible and reliable – we’re counting on you
- Super organised and comfortable multi-tasking
- Problem solver, able to think outside the box
- Tech savvy – we work across multiple systems
- Quick learner – you’ll be joining during our busiest season and there will be a lot to take in
- Fluent English – and, if you’re are fluent in French, Spanish, Italian, Mandarin, Russian or Arabic, we’ll increase your starting salary by £1,000
Apply
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Extra information
This role offers 4 days off at a time with a 4 days on / 4 days off working pattern. The days you are working are long shifts - typically 8am to 8pm, with some variation in peak season. This working pattern works really well for some people, but won't suit everyone. Please consider if this will suit you before applying.
- Status
- Closed
- Education Level
- University
- Location
- London
- Working hours per week
- 35 - 40
- Type of Contract
- Graduate Jobs, Full Time Jobs
- Salary indication
-
Between £22,000 and £23,000 Per Year
- Responsible for
- Ownership of the Guest relationship before, during and after their stay
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- Yes
- Languages
- English
London | Customer Service Jobs | Graduate Jobs | Full Time Jobs | University
