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Ground Ops Pre Ops Exec (Maternity Cover in Leicester

Job description

Starting with a single train journey from Leicester to Loughborough in 1841, we’ve grown into a travel company that’s constantly thinking about new and innovative ways to take you places: not just on holiday, but in your career too.

Whether you dream of working abroad or want to help create the next marketing campaign, there’s a range of roles across our retail stores, head office, Thomas Cook Airlines and far beyond. From Product Managers to pilots, there’s one thing we all have in common: keeping the customer at our heart. 

With a team of over 22,000 colleagues, operating across 15 countries, the opportunities are endless, whether you’ve worked in travel before or are looking to start a new adventure today.

Role: Ground Ops Pre Ops Executive – (Maternity Cover)


Location: Manchester Hangar


Working Hours: 37.5


Job Purpose: Support the Thomas Cook Group Airline in disruption situations and provide accurate information to our handling agents related to customers and flights.                           


Key Responsibilities:


  • Identify Group Airline overbooked flights, source alternatives, identify stations and rebook where necessary
  • Manage stock levels and audit loading of Travel Welfare/Compensation Cards
  • Produce and manage communication templates for disruption situations. Maintain templates within 15below. 
  • Send disruptive passenger notifications and immigration refusals
  • Provide reporting and auditing of operational documentation.
  • Monitor and record costing associated with disruption and overbookings.
  • Provide support to GHC in extreme disruption upon request
  • Liase with System support in FRA
  • Maintain FTP server ensuring sharer names are fully ingested
  • Maintain TOMS system for accurate file processing.
  • Work with in-house and third party tour operators to process customer data
  • Provide handling agents accurate and timely passenger information
  • Support service centres with any Pre-flight queries
  • Manage seating changes prior to departure


Key Performance Indicators:


  • Accurate data sent to handling agents in a timely manner to reduce check-in issues
  • Work with tour operator and sharers to find solutions to on-going issues
  • Successful handling of overbooked flights
  • Cost Controlling



Capabilities Profile – technical skills/knowledge, experience & track record.


Must have:


  • Altea system knowledge
  • Experience in Aviation industry
  • Ability to problem solve and react to change dependent upon circumstance
  • Ability to work well under pressure
  • Proficient in communicating effectively with internal & external customers




  • Colibri Knowledge
  • TOMS system knowledge



Qualifications, Training, Professional Memberships or Accreditations:


  • Microsoft Office Suite


Closing date: 22nd Februry 2019


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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