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Online Sales Lead Generator (m/f/d) in Maastricht

If you are fluent in German and like to help others then this might your chance to start a career in Maastricht. We are looking for a Senior Customer Service Representative (online sales) who wants to work for the world's most renowned customer service center in the automotive industry!

What are you going to do

As an Online Sales Lead Generator you will increase the quality and quantity of qualified leads for the sales force, resulting in stronger pipelines and increased revenue, by performing the lead generation, customer initial conversation and online journey.
You will play a crucial role in creating, implementing and reinforcing best practices and procedures to make lead generation discipline and the Sales Services team successful.

Tasks & Responsibilities:

  • Solving customer’s inquiries, complaints, problems or requests;
  • Providing our customers with the best possible long-term satisfaction;
  • Handling and prequalifying multi-channel inbound inquiries via phone, chat and email for sales and financial services on a national and international basis;
  • Creating and processing cases, inquiries and complaints, e.g. general product questions, consult of vehicle search and configuration, explaining platform functionalities, explaining finance and leasing processes, explaining online sales processes;
  • You will have the chance to co-create and improve processes, utilize your pioneering mindset and built something special with your team members.

What we offer

  • Full-time 40 hours per week
  • Relocation package
  • International work environment
  • Attractive salary based on previous experience
  • Result oriented bonuses
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
  • Employee discount for health insurance and a personal pension plan
  • 200 vacation hours (based on full time employment)
  • Development: You will receive a personally tailored development plan with interesting career opportunities

What we ask:

  • No minimum education required
  • Fluency in German and very good English skills
  • Preferably minimum 1 year working experience in customer qualification or reception in automotive, call center and/or service industry
  • Highly developed communication skills both verbal and written
  • Customer oriented mindset, consulting and service orientation through service-oriented thinking, acting and speaking
  • Basic knowledge of sales and aftersales processes in the automotive retail
  • Affinity with online communication (chat)
  • Basic MS-Office Skills

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

 

Extra information

Education Level
College
Location
Foreign: Abroad
Working hours per week
40
Type of Contract
Full Time Jobs
Responsible for
The Online Sales Lead Generator (m/f/d) is responsible to increase the quality and quantity of qualified leads
Type of Job
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English, German

Foreign: The Netherlands | Customer Service Jobs | Call Centre Staff | Full Time Jobs | College

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