Senior Operations Manager - Home Delivery in Bradford

We’re looking for someone to join the Online team as a Senior Operations Manager- Home Delivery. Based in the field in our Southern Region this is a permanent role.

This is an opportunity for someone  to lead, coach, direct and support the Home Delivery function in stores within the region to ensure the delivery of high operational and customer standards. This will include building great service ethos with colleagues, consistent operating routines, strong support network with wider retail teams and ensuring that service to customers is best in class satisfaction levels, achieved by excellent on time deliveries and door step service.

In the role of Senior Online Manager you’ll do things like this;

• Visit stores and help improve ways of working

• Develop and support (relevant) improvement plans, to drive satisfaction

• Coach and mentor Home Delivery Managers and Store Managers, to understand what great service and operations in an online context means

• Led the readiness of new stores, that will launch with Home Delivery operations, ensuring strong routines are in place across the wider store

• Work with the wider Retail Field Team, to identify opportunities, improve consistency and share best practice

• Make sure that all stores adhere to operation requirements, health and safety and legal requirements, to provide a 1st class environment for customers and colleagues

• Provide regular clear concise communication of action plans, progress, performance and priorities within the Home Delivery teams motivating, re-prioritising and gather ideas in a simple engaging manner

You’ll need skills and experience like this to be a success;

• Extensive knowledge of the supermarket industry and best practice

• Ability to build and maintain an effective network contracts

• Current understanding of an online retail business

• Ability to influence outcomes and problem solve at a senior level

• In depth experience of people management in an operational setting

• Ability to develop strategy and translated into operational plans

• Proven experience of leading in a large complex retail environment

Morrisons.com has experienced amazing growth. We’ve exceeded market share targets. We’re respected in our industry for our service and value. We’ve won a place in our customers’ hearts as a place they trust to buy their online groceries

Delivering online solutions that give our trademark warm welcome, provide the best user journeys and empower our customers to shop the way they want – that’s our rallying cry. We achieve this by blending our retail know-how with in-house skills that include service delivery, data capture, trading, platform optimisation, web design and digital communication.

100% focused on meeting the needs of our customers, we’re making Morrisons a genuine leader in online shopping. We’re growing our online business and building world-class e-commerce capabilities that will help to shape our future. If you can deliver an advantage at the heart of a dynamic team, we can offer you a variety of career routes.